Optician
Eyecare Partners, LLCInformation and Alerts
Service Area
- Adams County, IL
- Hancock County, IL
- Henderson County, IL
- MO
Alert Details
This business has 1 alert.
Pattern of Complaints
Better Business Bureau is advising consumers to use caution when considering doing business with Eyecare Partners. BBB has received a pattern of consumer complaints and negative reviews alleging billing and insurance disputes, failure to deliver products, failure to contact consumers and poor customer service.
On July 18, 2025 BBB sent a letter to Eyecare Partners. On July 23, 2025, the company responded to the letter. The company stated they have recently invested in a new computer system that they are rolling out in stages across our company and are continuously reviewing their integrated systems, insurance benefit retrieval, and communication practices with their patients to ensure that they understand our billing practices and path of escalation for billing inquiries or questions within our company. Our receipts likewise house a QR code with our return/exchange policies and the stipulation that despite our best efforts to retrieve insurance benefits and information from the insurance companies we partner with, claims and accounts will not be finalized until the insurance company has fully processed the patient's claim.
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