Textbooks
Textbookrecycling.comInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
On February 5, 2016,
BBB recognized a pattern of complaints from consumers regarding service issues.
Consumers allege they are quoted one price for books but ultimately do not
receive the same amount from the company.
Textbookrecycling.com
is working with BBB to eliminate the underlying pattern of complaints. The
company advises BBB that all quotes are valid for 72 hours to begin once
consumers accept terms and conditions and ending when the package is delivered
and accepted by the shipping carrier. The company advises they have updated
their process to include an additional notification highlighting the quote
validity period within its terms and conditions. If the package is not shipped
within the time frame, the quote expires providing consumers the option to
create a new quote at the current market price. Textbookrecycling.com advises
that quotes made based on exact ISBN codes as this number helps determine the
books value. The company advises they only accept ISBN codes as originally printed
on or in the book. Textbookrecylcling.com indicates that sticker ISBNs are not
acceptable and will be placed on a 72 hold with an offer to return it to the
consumer for $5.95 shipping and handling. The business advises this charge
partially covers the actual cost of both inbound and outbound shipping.
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