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Business Profile

Online Retailer

TrustPower

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

F

Reasons for Rating

  • BBB concerns with the business's practices.

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Alert Details

This business has 1 alert.

Alert

In September 2022, BBB investigated TrustPower’s business practices. This investigation was prompted by a large volume of unanswered complaints. On September 22, 2022, BBB checked the website www.buytrustpower.com to determine when it was created and where it was registered. However, it appears that the website has been removed. 

As of September 28, 2022, BBB has exhausted all forms of contact to the business.  All phone numbers, websites, and emails are disconnected, and no postal address has been found. Based on the information detailed above, BBB cannot confirm the legitimacy of TrustPower. Consumers with outstanding concerns are encouraged to report the matter to BBB Scam Tracker at scamtracker.org but may also wish to contact legal counsel and/or the FTC

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