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Business Profile

Web Hosting

Vicco Web LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Web Hosting.

Information and Alerts

Accreditation Status

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB Rating

C+

Reasons for Rating

  • Business has failed to resolve underlying cause(s) of a pattern of complaints

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Important Information

Additional Info

BBB has identified a pattern of complaints against Vicco Web regarding solicitations sent to businesses in the mail. A series of complaints allege the solicitations are designed to look like an invoice, in the hopes that businesses will pay the "bill" and sign up for this company's web hosting services. Despite a notice in the mailing that states the offer is not a bill but is an offer for services, complaints allege the mailings are deceptive.

In December 2020, BBB contacted the business to obtain their position on the pattern of complaints filed.

The business responded to BBB:

"Most importantly, these complaints are not from our customers.
Not one of our legitimate customers has complained thus far about our enterprise level service.

The complaints stem from non-customers who have never utilized our service ,
and are misunderstanding our advertisement.

We are simply offering them an alternative to their current web hosting provider.

We send them a payment form to fill out if they wish to switch over to us.
This specific offer on our concise letter, is marked in bold print.

The odd person may still misinterpret this offer as a bill,
due to not reading the document in its entirety.

It must be emphasized, that those who complain have not read the entire letter, even though it is short.
In no way are we deceiving anyone with a lengthy letter filled with fine print.

Those who complain, simply base their feedback upon the first two bullet points, and ignore the latter two.
However, had they scoured the rest of the letter, they would see in bold print that this is not a bill, but an offer."
BBB received similar complaints filed against Main Street Web Pros LLC, which operates out of the same address in Tampa, FL. A separate BBB profile can be found at:

https://www.bbb.org/us/fl/tampa/profile/web-hosting/main-street-web-pros-llc-0653-90344846

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.