Auto Service Contract Companies
Protect My CarInformation and Alerts
Alert Details
This business has 1 alert.
Pattern of Complaints
BBB files indicate that this business has a pattern of complaints concerning customer service issues; specifically, customers filing complaints are alleging long phone hold times, inability to submit claims online and lack of communication from the business. On March 28, 2023, BBB submitted a written request to the company encouraging them to address the pattern of complaints.
The business has responded indicating that due to recent internal company changes, the business is currently moving to the use of automated systems to handle their high volume of calls. They are working on improving the IVR (interactive voice response) system, online Claims portal and online Customer portal. The business is automating a number of processes that were traditionally handled by live agents and the changes are not without error and confusion for their customers. PMC indicated that its complaint volume is very small compared to its volume of customers.
Important Information
Customer Complaint
BBB files indicate that this business has received complaints concerning failing to provide services contracted for. Consumers allege they have purchased warranty plans from the company but that the company fails to honor the warranty when claims are submitted.
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