Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/11/2025

  Type:Service or Repair Issues
  Status:

  UnpursuableMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ordered the tub 11-4-2020 accepted delivery 3-25-2021 5 months later We signed a contract for a funtioning new hot tub.We had problems from the day of delivery to today 5-11-2025. 4 years It leaked constantly and other parts of the tub began to fail such as the digital control panel. Repairmen were sent out quickly for the first few months, then service became longer and longer between. In 2024 we waited from April 1 to Dec 12 for service. 8 months for a service call. It still did not fix the problem. The service men told me ****** would call me that afternoon. I am still waiting for her call. The tub is still not fixed.We started asking for a refund in 2022 and we have asked repeatedly as no one seemed to be able to fix the leak.

• Initial Complaint

  Date:04/15/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We bought a new hot tub from Mountain Mist Spas; it was supposed to be delivered in October 2021, we received it March 2022. Two years later, 3 of 4 sides of the hot tub are warping and falling off, the speakers have rusted. When we purchased, we were told we had a warranty: specifically 10 years on the outside. On 7/12/24, I made a warranty claim with ******, emailed her pictures. I followed up on 7/15/24, she processed the claim, and said she would replace the side panels, and 'couldn't give me a time frame'. I followed up on 8/16/24 and again on 9/10/24, she indicated 'all submitted, confirmed and approved, will find out when it will be shipped and call me back'. I again followed up on 10/18/24, 10/29/24, 12/19/24, 2/27/24, 2/28/24, either by leaving messages or talking with ******. On 2/28/25, she indicated the 'truck is leaving next week, replacement parts should be here in March, 10th at the latest'. I followed up on 3/20/25, talked to Austin b/c ****** was not available and her mailbox was 'full'. On 4/1/25, I spoke again with ******, he indicated 'the panels came in, not sure if they are mine or not' and that he'd check and call me back. I called today, 4/15/25, all mailboxes for Sales, Services and Delivery are now all full. I'm am also going to contact Dynasty Spas 866-DYN-SPAS, a name I found on the warranty. I have never made a complaint about a company before, but not sure where to turn now that have a hot tub that is 3 years old and is falling apart without a response from my warranty claim. Thank you.

• Initial Complaint

  Date:03/21/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a hot tub cover for $809.29 from Mountain Mist Spas on 10/12/24. They said it was a custom order and thats why I Needed to pay upfront. They said they would expect delivery possibly by Thanksgiving, or at least by Christmas. I called them a number of times through this process to see where things were. After Christmas, they told me they hoped it would be delivered by the end of January, but that they were very frustrated with this supplier of hot tub covers and would be switching their supplier after theygot this delivery. There was still no delivery, then in February they told me it was on a truck leaving ********* where the covers were made and that Truck was leaving on February 17. We could expect delivery within a few weeks. In early March I left a number of voicemails which were not returned. within the last few weeks, I have been able to reach a sales person named ******, including Today. Each time ****** tells me that I-need to speak with ****** or **** and they are out of the office moving the warehouse. The same line has been given to me at least 2to 3 times. He takes a message and my phone number and says that they will get back to me even that day, but I get no return call. Today I did file a dispute for the charge with my credit card company, but they say since **** past 60 days, it will not be an automatic refund. My credit card company has until 5/25/25 to complete a process of reaching out to the merchant regarding the non-delivery of my hot tub cover. After that they will let me know if I can obtain a refund through my credit card.

• Initial Complaint

  Date:03/20/2025

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 27 Sep 2024 I ordered a hot tub and gave a deposit of $4000 (a bit more than 50%) and was given a delivery estimate of 4-6 weeks. On 21 November (after 8 weeks) I made an inquiry and was told it would ship after Thanksgiving; on 03 December was told they are waiting on 2 tubs to fill a truck and then will ship; on 19 December was told everything is set to ship after the first of the year; on 10 January was told they were waiting on side panels for 2 spas, then would ship; on 20 February was told "pending shipping, no date, that's from Ownership" and I was given the owner's email address to pursue a refund of my deposit. I emailed the owner on 20 February and 28 February with zero response. On 19 March I visited the shop and was told by the manager 3 times, "I have no information to tell you" and the showroom was more than half empty. I am considering a lawsuit but am trying BBB first, to see if I can get a company response and resolution

  Customer Answer

  Date: 03/27/2025

  from: '************************************' via Dispute Resolution <*************************************************************************>
  reply-to: "************************************" <*********************************************>
  to: Better Business Bureau <*************************************************************************>
  date: Mar 27, 2025, 12:18 PM
  subject: Resolution of Complaint #********

  Mountain Mist spas has refunded my deposit in full, and now is going out of business.  I consider the matter closed.

• Initial Complaint

  Date:03/17/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/6/24 I received a loan for ******** from Slice FNBO, they disbursed this money to Mountain Mist Spas in Ft.*******. I also wrote them a check for ******** on 11/4/24.I still haven't received the hot tub and Mountain Mist won't return my calls. My husband is a veteran, ****** *******

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I put a deposit (1/2 of the total Hot tub price) on 10/30/2024. Was excited and was told of a 4 - 6 week ETA. Perfect as it was a Christmas gift to my Wife.Started calling and speaking to ****** (Manager) when we reached the 7-week ***** and was told that there was a small delay and was assured their goal was to have tub before ******************* came and went with NO call or reason of delay.Spoke with ****** about every 2 - weeks with an excuse why we haven't received the Hot Tub yet but was assured any day. This went on for weeks/************ 2/14/2025 (15 1/2 weeks later) no call and no ETA of when my Hot Tub is to arrive.

  Business Response

  Date: 02/26/2025

  We deeply apologize for the frustration this situation has caused. Unfortunately, we have experienced several delays, including shipping,and we are actively working to resolve these issues as quickly as possible. In the meantime, we have approved your refund request to help address the matter promptly. We appreciate your patience and understanding during this process.

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On September 24, 2024, we ordered and paid for a ******* Twin Palms Spa from Mountain Mist Spas. We were told to expect delivery in about two months. It has now been four months and we have not received the Spa. We have been told that our spa is sitting on a truck in Tennessee. Store employees have told us several times that it would ship any day. Since it has still not shipped, we requested a full refund and were told store employees can not authorize the refund. They have contacted the owner, Kara B****. We also contacted the owner, but have heard nothing. We just want our money back.

  Business Response

  Date: 02/26/2025

  We are working tirelessly to ensure your hot tub is
  delivered to you as quickly as possible. The owner has been in direct contact
  with you to resolve the situation. We truly appreciate your patience and
  understanding during this time.

  Business Response

  Date: 03/06/2025

  We truly appreciate your patience and understanding during this time. We fully acknowledge your concerns, and we want to assure you that we are diligently working on finalizing the details to have your hot tub shipped. Once it arrives, you will be our top priority, and we will promptly coordinate a convenient delivery and installation date for your new hot tub.

  Customer Answer

  Date: 03/07/2025

  Complaint: ********
  
  
  We are rejecting this response because: they state that they are still trying to get our hot tub shipped, when they have told us 4 times that it has shipped and will be here on a certain date, the last time being the week of March 4, which is now here.  We don't believe there is a hot tub to ship.  We believe they took our money under false pretenses and have been stringing us along for months now.  We demand a full refund NOW!  This business does not deserve an A+ rating.  Read the **** reviews.  They have done this to many people. Meanwhile, they continue to advertise and sell tubs which they have no intention of providing.  Swindlers!  Thieves!  Not a legitimate business.  
  
  
  
  Regards,
  
  
  
  ****** *** ********* *****

  BBB offered binding arbitration to help settle the matter. We did not recieve an acceptance or rejection of our offer to arbitrate the case.

   

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On october ******* I ordered a hot tub cover from mountain mist spas in *******************, *** At that time they required full payment of $809.29. After several phone calls telling me it will be on the next truck. It is now December 29th and I still don't have it. On several instances I have requested to cancel my order (one just days after placing the order) and get my money back, they have refused I still want to cancel this very delinquent order and get my money back.

  Business Response

  Date: 01/23/2025

  We sincerely apologize for the extended waiting time. Your cover was custom-ordered specifically for your hot tub, and unfortunately, the shipping delay is beyond our control due to the manufacturers holiday shutdown. Please rest assured that we are closely monitoring the situation and will ensure your cover arrives as soon as possible. We appreciate your patience and understanding.

  Customer Answer

  Date: 01/30/2025

  Complaint: 22745290
  
  I am rejecting this response because:
  I needed this cover over a month ago!
  Please cancel my order and refund my money!

  Regards,
  
  **** ********

  Business Response

  Date: 02/14/2025

  I was unable to submit the response I wanted to, but this is what I would like to respond to the customer with:

  I sincerely apologize for the delay in this process. Unfortunately, the order has progressed too far to be cancelled at this stage. As this is a custom-made cover for your hot tub, we are unable to issue a refund. I appreciate your understanding. 

   

  Customer Answer

  Date: 02/14/2025

  Complaint: 22745290
  
  I am rejecting this response because:  IT HAS BEEN MONTHS NOW!!!!  GIVE ME BACK MY $800!!!!  NOW!!!!

  
  Regards,
  
  **** ********

  Business Response

  Date: 02/26/2025

  Attached is the receipt for Mr. ********* as well as the order confirmation of the custom ordered hot tub cover. Private information has been blocked out on the order confirmation form.

  Customer Answer

  Date: 02/27/2025

  Complaint: 22745290
  
  I am rejecting this response because:

  This hot tub cover was ordered in October!!!!!!!   GIVE ME BACK MY Money!!!!  It is now 3 days from MARCH 2025 and I still do not have my cover!!!!!   Keep the cover when/if it comes in and give me back my money NOW!!!!

  
  Regards,
  
  **** ********

  Customer Answer

  Date: 03/07/2025

  Better Business Bureau:

  I would like my complaint ID ********, to be handled through an Arbitration hearing with BBB.

  Regards,

   

  Business Response

  Date: 03/27/2025

  Mr ********* cover is ready for pick up when he can recieve his product.  His goods are ready and available. 

  Customer Answer

  Date: 03/27/2025

  Complaint: 22745290
  
  I am rejecting this response because: after FIVE months!!!!  I cannot use this item!!!  Winter is over!!!  I will file a small claims suit against Mountain Mist!!!
  
  Regards,
  
  **** ********

  Customer Answer

  Date: 04/04/2025

  Better Business Bureau:

  I would like my complaint ID ********, to be handled through an Arbitration hearing with BBB.

  Regards,

   

  Business Response

  Date: 04/04/2025

  He got his cover.  Its settled

• Initial Complaint

  Date:12/27/2024

  Type:Service or Repair Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Charged us nearly $330 to fix a leak and made the leak much worse. Full story, we had a service man come out for 5 min and tell us he didn't think he could repair the leak. Took a cell phone video to show his boss and said we would hear back in 1-2 about a plan. After multiple calls over 2 weeks, I finally got another appointment which they said they had a fix. Two service men came out and "fixed" the leak. Next day a foot of water was out of the tub. Called them back and they said they would come take a look. The service man said "he didn't think the repair would work" and confirmed it didn't. I had to wait for Christmas before I could call again to see what the plan was. The office told me they tried what they could and wouldn't be able to make the repair. I asked for a refund and was told it was a final service and not refundable. I could have "tried" this repair myself but attempted to contact a professional to take care of it. To just give up and say tough cookies is extremely unprofessional and the customer service throughout the process was unbearable. I myself now have to start over with another company that actually knows what they are doing. This took place between Nov-Dec 2024. All I ask is for a simple refund as they told us they could fix the issue. An attempt to fix the issue was never in the cards.

  Business Response

  Date: 01/20/2025

  I sincerely apologize for any inconvenience this may have caused. Throughout the process, we maintained open communication regarding the repairs for your spa. Both you and my service technician were aligned in understanding that the repair may not fully resolve the issue. An agreement was made, and the necessary repair was carried out as discussed. I regret that the repair did not achieve the desired outcome. We informed you of the potential risk that the repair may not be effective for your older spa. You acknowledged and agreed to proceed with the repairs, fully understanding that there was a possibility it might not resolve the issue.

  Customer Answer

  Date: 01/20/2025

  Complaint: 22735733
  
  I am rejecting this response because: Please provide anything that states I agreed that the repair would not work. I would be more understanding if you told anyone you were going to give it your best shot, but that was not discussed. In fact, we had to call several times just to see if there was a plan. After the repair, your technician came back several days later where the leak had gotten much worse, and stated "i didn't think that would work." 

  I ask that you be honest on communication here that Nothing was stated that not only the leak wouldn't be fixed, but that it could have made it much worse. Nothing along those lines was discussed and to say different is disingenuous.

  
  Regards,
  
  ***** *******

  Business Response

  Date: 01/23/2025

  We sincerely apologize for any frustration this situation has caused. A verbal agreement was made regarding the matter, and the service department communicated this to you. While we regret that this repair didnt meet expectations, please know that we did everything we could to resolve the issue to the best of our ability.

  Customer Answer

  Date: 01/23/2025

  Complaint: 22735733
  
  I am rejecting this response because: I simply don't understand why you keep speaking so matter of fact that it was communicated that the fix may not work. This was NOT communicated. If you had told us it may not work or may make it worse, we would have gladly declined and delt with losing an inch of water a week. We now lose a foot of water every two days. I also don't understand how a professional company can offer a service, fail, and just tell thier customers tough luck. If you took your car to the mechanic and they said they would fix it, but when you picked it up it broke down a mile down the road from the same issue would you return for a fix or refund? What makes this any different? I understand the $145 fee to show up for the diagnostic, but I shouldn't have to pay for the failed repair. I have since had to hire someone else to repair the hottub and am out twice as much due to you not being able to perform. Fact is, I paid for a service that I not only didn't get, but the problem was intensified in a field that you are supposed to be an expert in. Saying sorry, we tried will not suffice. 
  
  Regards,
  
  ***** *******

  Customer Answer

  Date: 02/11/2025

  Better Business Bureau:

  I would like my complaint ID ********, to be handled through an Arbitration hearing with BBB.

  Regards,

   

  Business Response

  Date: 02/26/2025

  Better Business Bureau:

  I have decided NOT to participate in Binding Arbitration to resolve my complaint with ID ********. I understand that because I have decided to not pursue arbitration that BBB will close my complaint.

  Regards,

   

  Business Response

  Date: 02/26/2025

  The repair has been completed. As a courtesy, we will be refunding $179.96. We appreciate your understanding.

  Customer Answer

  Date: 02/28/2025

  How will this refund be issued and what if they don't send the refund?

  I will accept this, but want to be sure the refund takes place and how.

  Customer Answer

  Date: 03/08/2025

  Better Business Bureau:
  
  I have reviewed the response made by the business, and find that this resolution is satisfactory to me.

  I do need details about how the refund will be issued and by what date. 

  
  Regards,
  
  ***** *******

  Customer Answer

  Date: 03/26/2025

  We have not received our refund. How do I move this forward?

• Initial Complaint

  Date:12/05/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered and paid in n full for a spa. Was told 4-6 weeks for delivery. Heard nothing, The sixth week came and went. I called and was told by ****** that the spa was ready for shipment, they were just waiting on the truck and trying to get all of the orders together. Was told to wait another couple of weeks. Called back to the office and spoke with ******. He said the spa wasn't ready yet as it hasn't been finished being built, I needed to wait until after Thanksgiving. Today, Dec 5th, I went down to the office and spoke with ****** again. He advised that they are waiting on a few more spas so they can ship everything. I advised him at this point that I wanted to cancel my order and get a refund He said he doesn't handle any of that and that he'll need to get back to me. I asked to speak with whomever handles all of that, he said that would be **** and she's not customer facing. I asked for a call back no later than tomorrow.

  Business Response

  Date: 12/31/2024

  We sincerely apologize for the long wait time. This is not typical for our business, and we understand that delays can be frustrating. Your satisfaction is important to us, and we want to find a way to meet your needs. Weve presented several options to achieve an effective resolution. Im optimistic that we can agree shortly. Thank you for your patience and understanding in this matter.   

  Customer Answer

  Date: 12/31/2024

  Complaint: 22646908
  
  I am rejecting this response because:

  There has been no reasonable solution presented by the business. They continue to state "they are looking into it" but have not provided any answers. They have offered a "loaner spa unit" until the one I ordered was ready. This is an unacceptable offer and I have already stated as such and requested a full refund for my order which the owner continues to ignore. I would like a refund asap
  
  Regards,
  
  ****** ******

  Business Response

  Date: 01/10/2025

  We have presented solutions that are aligned with your situation. We have not committed to a specific delivery date, as we have consistently maintained this approach with all our customers throughout our business operations, considering factors beyond our control, such as unforeseen circumstances. To reiterate, we have offered several solutions. The responsibility now rests with you.

  Customer Answer

  Date: 01/13/2025

  Complaint: 22646908
  
  I am rejecting this response because:

  I have repeatedly asked for a refund, each communication the business owner either ignores the request or states it's too expensive and takes too long to process. In no way is offering to deliver a different spa until my order has been fulfilled an acceptable solution. If they had just provided my refund when I initially requested this matter would have been over already. Need I remind you, this issue has been going on since early November. I ordered the spa in September. These responses are completely unacceptable and no, this is not standard business practice. 
  
  Regards,
  
  ****** ******

  Business Response

  Date: 02/19/2025

  A refund has been processed on behalf of ****** ****** due to the delays in timing.
  

  Customer Answer

  Date: 02/19/2025

  Complaint: 22646908
  
  I am rejecting this response because:

  After multiple requests to the business for a refund I had to go through my bank and file a dispute on my credit card. If I had paid cash or check as other folks have, I would still be fighting this issue. This business must face repercussions for their fraudulent and deceptive practices 

  
  Regards,
  
  ****** ******

  Business Response

  Date: 02/20/2025

  Mountain Mist Spas has been privileged to serve thousands of satisfied customers for over 40 years. Our dedication to exceptional customer service, clear communication, and long-term customer satisfaction has been a cornerstone of our success. We regret that your claims do not accurately reflect the circumstances, and we are disheartened by the ongoing harassment directed at our employees and customers.
  To resolve this matter, we presented multiple solutions,including an upgraded hot tub valued at $5,000 more than your original purchase, with immediate delivery at no additional cost. We sincerely apologize for the shipping and manufacturing delays that contributed to your frustration.Despite our best efforts and several attempts to make things right, you declined each offer.
  We understand that this situation has been challenging for all parties involved. However, your actions have made it difficult to ********** this point, you have been fully refunded, which makes this transaction null and void.
  While we are disappointed by how this situation has developed, we genuinely wish you the best as you move forward.

  Customer Answer

  Date: 02/20/2025

  Complaint: 22646908
  
  I am rejecting this response because:

  At no time were my requests honored, and only one time was my request for a refund acknowledged. This resolution was the result of my bank stepping in and zero action from the company. 

  I reject your assertion of harassment, I was advised by the employee Austin "to continue to check back with the company regarding my order." I maintained contact with the owner (**** *****) via email no more than once a week as was promised by the business owner. These deceitful acts are in line with a fraudulent business and must be held accountable. A poor BBB rating is just the start.

  
  Regards,
  
  ****** ******

  Business Response

  Date: 02/26/2025

  We sincerely apologize for the frustration this situation has caused. We have made every effort to offer multiple solutions, but we understand that each option was not suitable for you. We are truly sorry for any confusion or misinformation you may have received. Considering the prolonged delay, we approved your refund request as a gesture of understanding.

  Customer Answer

  Date: 02/26/2025

  Complaint: 22646908
  
  I am rejecting this response because:

  You did not approve my refund. ******* forced this business to refund my money. These lies from the bank must be held to account. A failing ******************** rating will suffice along with a filled completing with the Colorado Attorney General 

  
  Regards,
  
  ****** ******