Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a dispute for unauthorized charges on June 28, 2025. These charges took place on June 26th and June 27th JUNE 26, 2025 DoorDash (chick-fil) $19.36 ********* $703.63 JUNE 27, 2025 **** $22.08 DoorDash (polloregio) $44.07 Upon calling I found that my birthdate was not correct so I had to submit a copy of my state issued identification Then I had to wait 24hours for that to be updated.I was told that the dispute investigation team would provide me with a written dispute letter to complete that would allow me to be eligible for a provisional credit on the 10th day. The 10th day came and they sent an email stating that they found no errors and that no refund would be issued. Upon my own investigation I was able to get proof of fraudulent charges. The other two merchants dont have phone numbers to call. ******* who works with the dispute team sent me a form with inaccuracies and told me to disregard it and that he still refuses to further investigate. I asked for a supervisor he placed me on hold to only tell me that they left for the day. These people are not honest and they show incompetence on all levels. They are refusing to investigate further therefore I will be filing a complaint with ************************************. These people will talk over you and will not listen. Causing stressful situations for you. These people will not help get your money back, they will not investigate properly. Im having to do my own investigation to prove these unauthorized charges. They do not care if you suffer. Please avoid this corporation at all cost. The merchant name are different from my transaction history as shown in their written dispute letter. They told me to disregard, no funds replaced and I have to wait 3 business days to get the reason why they closed my dispute

  Business Response

  Date: 07/21/2025

  Dear Better Business Bureau,
  
  
  Payactiv is responding to Complaint #********, filed by ******* ******** on July 15, 2025.
  In her complaint, Ms. ******** disputed unauthorized transaction(s) on her Payactiv card. Since receiving this complaint, Payactiv can confirm that her dispute case has been concluded and resolved. Ms. ******** may request a copy of the documents used to determine the outcome of the investigation.
  
  
  Should the BBB have further questions, please contact our ********************* at ***************************************************************.
  

• Initial Complaint

  Date:07/12/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I use payactiv which is provided by my job The Fresh Market. We recently received our biweekly deposit on the 3rd of July, 2025. It also came with something extra money which was strange. I talk to my store manager and he told me "oh, the fresh market does that sometimes". So I drop it and thought everything was fine. Im finally broke and need to access like 8 bucks so I can have the balance to get a **** from work. This was July 10th and I'm positive I have money waiting... It had $0.00 which is odd because I should have a minimum 450 bucks in my payactiv balance. I searched through the app and stumbled across what I "owed" which is $419. Apparently payactiv and the fresh market has a thing were they pay you for a half week on your check before the holiday. But even with that I should still have at least $100 in my account. This pay period I've worked 7/1= $115.37 7/3 = $123.16 7/4= $93.54 7/5= 107.80 7/6= 110.38 7/9= $109.60 7/10= 94.63 7/11= 108.04 I owe pay active $419 from my next check which is 7/18/25, I get that but where is the rest of my money. I haven't eaten in two days, been surviving off water and bread because payactiv is a horrible service and won't resolve my issue. I chatted with like 4 different agents and they all had different stories. This company needs to be checked out seriously. Way too many complaints from ****** to ****** reviews. This has created hardship.

  Business Response

  Date: 07/15/2025

  Dear Better Business Bureau,

   

  Payactiv is responding to Complaint #********, filed by Mr. ******* ****** on July 12, 2025.

   In his complaint, Mr. ****** stated that he was unable to access his earned wages through his Payactiv account. Upon investigation, we confirmed that Payactiv did not receive the necessary information from Mr. ******* employer, which is required to enable access to earned wages. Mr. ****** has been informed of this situation.

   

   Should the BBB have further questions, please contact our ********************* at ***************************************************************.

• Initial Complaint

  Date:07/11/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received unauthorized charges on July ******* and I let Payactiv know promptly. I was told due to having a old address that I wouldnt be able to receive a new card and I was told to submit a paystub and my id through email and someone would get back to change my address however anytime I check to call it hasnt been escalated and no one can do anything for me. Ive been hung up on, Ive been told the runaround, and I just want access to my money.

  Business Response

  Date: 07/17/2025

  Dear Better Business Bureau,

   

  Payactiv is responding to Complaint #******** filed by Ms. **** ****** on July 11, 2025.

  In her complaint, Ms. ****** reported being unable to use her Payactiv card. Payactiv spoke with Ms. ****** and completed the necessary verification to reissue her card. As of now the card is fully functional. We sincerely apologize for any inconvenience or frustration this may have caused.

   

   Should the BBB have any further questions, please contact our ********************* at ***************************************************************.

• Initial Complaint

  Date:07/11/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Outstanding amount (Jun 28 - Jul 11) ****** Outstanding amount (Jun 14 - Jun 27) ****** These two seperate amounts were to be takin out of one check because the business failed to inform the users of a technical problem. Up until the problem got worse as time went on. Ive spoken with a man last name by the name of ******. He was very defensive as I asked to get a better understanding and a correction if possible. I feel I have been scammed out of my hard earned money. Especially in this economy.

  Business Response

  Date: 07/17/2025

  Dear Better Business Bureau,

   

  We at Payactiv are responding to Complaint #******** filed by Mr. ******* V. **** on July 11, 2025.

  In his complaint, Mr. **** raised concerns regarding a payroll deduction. As of now, we are still investigating her complaint and are committed to finding a resolution that meets Mr. ****** needs. Rest assured, we will keep Mr. **** informed every step of the way and provide updates as soon as we have them.

  We take all customer complaints seriously and understand the importance of resolving them promptly and to their satisfaction.

   

  Should the BBB have further questions, please contact our ********************* at ***************************************************************. 

• Initial Complaint

  Date:07/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been dealing with a serious issue with my Payactiv account for over two weeks. Initially, my account was deactivated due to a rare system bug that, according to their ********************** only affected my account. After countless generic responses and no resolution, I was finally contacted directly by an analyst after filing a BBB pre-complaint, who confirmed the problem and told me my case would be prioritized and resolved by July 2nd My account was finally reactivated but my earned wages were still not available. I followed up again, only to discover that my account had been re-deactivated yet again, with no clear explanation and still no access to the funds I worked for.This is now two full weeks without access to the key feature Payactiv advertises: early access to earned wages. Ive been given conflicting information, vague timelines, and multiple promises that things would be fixed yet the problem persists. This has caused me significant financial hardship, disrupted my personal plans, and created completely avoidable ********* this point, its clear that Payactiv lacks a proper contingency process for critical account issues like this especially when the only response is to wait indefinitely while the issue is bounced between technical and engineering teams.

  Business Response

  Date: 07/07/2025

  Dear Better Business Bureau,
  
  
  PayActiv is responding to Complaint #******** by ***** ********* filed on 7/3/2025.
  
  In his complaint, Mr. ********* stated that he was unable to access his funds. As part of our investigation, Mr. ********* has confirmed that he has successfully accessed his funds since placing this complaint.
  
  
  Should the BBB have further questions, please contact our ********************* at ***************************************************************.
  
  
  

• Initial Complaint

  Date:07/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently had unauthorized charges made on my Payactiv card and contacted Payactiv to be reimbursed for stolen funds. An investigation was started but the company promptly closed my investigation without a single phone call stating no error occurred. I am looking for help in proving the funds were illegitamately withdrawn and getting the funds repaid.

  Business Response

  Date: 07/08/2025

  Dear Better Business Bureau,

   

  Payactiv is responding to Complaint #******** by ****** ******* filed on 7/1/2025.

  In his complaint, Mr. ******* disputed the unauthorized transactions on his Payactiv card. Since receiving this complaint, Payactiv can confirm that her dispute case has been concluded and resolved. Mr. ******* may request a copy of the documents used to determine the investigation's outcome.

   

  Should the BBB have further questions, please contact our ********************* at ***************************************************************.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Had paid my previously owed balance of $369.92 to Payactiv, as per my Paystub on ADP.This pay period, I had ******ed $117 and owe $6.98 in fees. They have listed on their transactions I owe $493.90, which equals to the amount already deducted and the amount from my pay period. Contacted payactiv, they responded, Please be informed that due to a technical issue in the backend, some deductions that were originally scheduled to be cleared on 06/27 have been delayed and are now reflected for clearance on 07/11. As a result, your EWA ****** has been temporarily disabled.Once the deductions are cleared on 07/11, your EWA ****** will be re-enabled. I sincerely apologize for the inconvenience caused by this issue and appreciate your understanding.I had asked, Will this still deduct $497?The response recieved, Please be informed that the deductions are due to be cleared on 07/11. Which did not help clear whether the deduction would still be made or not.I have already paid my balance off from my previous pay period and wish for either 1.Reimbursement 2. For Payactiv to cancel the owed deduction of $369.92 If neither of these occur, I will be contacting a lawyer for further assistance.

  Business Response

  Date: 07/04/2025

  Dear Better Business Bureau,

   

  Payactiv is responding to Complaint #23538794, filed by Adrian Archuleta on June 30, 2025.

  In the complaint, Mr. Archuleta stated that he was experiencing issues related to a deduction. As part of our investigation, we attempted to contact him via both phone and email; however, we were unable to establish contact and did not receive a response.

  Following our internal review, we can confirm that the issue has been successfully resolved since the submission of this complaint.

   

  Should the BBB require any further information, please feel free to contact our Compliance Department at [email protected].

  Customer Answer

  Date: 07/04/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23538794, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Adrian Archuleta

• Initial Complaint

  Date:06/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I haven't been able to access my money for a week now. I've called, emailed, and talked through chat with these people, and I either get told to wait ***** hours, or they give me the complete run around. My hours that I worked (40) are on my Payactiv dashboard, but my balance has been 0 for a week.

  Business Response

  Date: 06/27/2025

  Dear Better Business Bureau,

   

  Payactiv is responding to Complaint #******** filed by Ms. ***** ***** on June 21, 2025.

  In her complaint, Ms. ***** stated that she was unable to access her earned wages through her Payactiv account. As part of our investigation, we made multiple attempts to contact her via phone and email; however, we were unable to reach her, and no response was received to our outreach.

  Following our internal review, we can confirm that the issue has since been successfully resolved, and Ms. ***** has been able to access her earned wages from her Payactiv account since placing this complaint.

   

  Should the BBB have further questions, please contact our ********************* at ***************************************************************.
  
  .

• Initial Complaint

  Date:06/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  as of june 18th i checked my payactive app i didnt recieve my 5 hours of pay i called costomer service and asked for there supervisor they woudnt give me over to supervisor the guy was rude by telling me it would be 2 hours i would recieve money here its 8pm i still havent recieved it in my payactive account

  Business Response

  Date: 06/24/2025

  Dear Better Business Bureau,

   

  Payactiv is responding to Complaint #23489625 filed by Ms. Robert Hittle on June 18, 2025.

  In her complaint, Ms. Hittle stated that her hours were not updated and that she was unable to access funds through the Payactiv app. Our investigation confirms that Payactiv did not receive the necessary information from her employer, which is required to update her account and calculate accessible wages.

   

  Should the BBB have any further questions, please contact our Compliance Department at [email protected].

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/25/21 i used payactiv to access $250 + their $1 fee. this amount was deducted from my paycheck dated 10/1/21. they are asking me to make a voluntary payment using ****** stating this money is "unrecoverable". I've emailed Payactiv, informed them of their mistake, sent them a copy of my pay stub showing the deduction and have yet to hear back from them. I do like this service but I would like them to stop trying to collect funds from me that have already been payed.

  Business Response

  Date: 06/24/2025

  Dear Better Business Bureau,

   

  Payactiv is responding to Complaint #23485500 filed by Mr. Brian Brazelton on June 18, 2025.

  In his complaint, Mr. Brazelton reported an issue related to repayment. As part of our investigation, we made multiple attempts to contact him via phone and email but did not receive a response.Following an internal review, we can confirm that Mr. Brazelton’s account has been updated and issue has since been successfully resolved.

   

   Should the BBB have further questions, please contact our Compliance Department at [email protected].

  
  

  Customer Answer

  Date: 06/24/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23485500, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Brian Brazelton