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Business Profile

Credit Reporting Agencies

Experian Consumer Services

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Credit Reporting Agencies.

Information and Alerts

BBB RatingF

Reasons for rating

  • Failure to respond to 32 complaint(s) filed against business
  • 41 complaint(s) filed against business that were not resolved
  • Length of time business has taken to respond to complaint(s)
  • Government action(s) against the business

Service Area

  • 77591

Alert Details

This business has 1 alert.

Government Actions

Federal Trade Commission v ConsumerInfo.Com Inc

The following describes a government action that has been resolved by either a settlement or a decision by a court or administrative agency. If the matter is being appealed, it will be noted below.

On August 22, 2023,  ConsumerInfo.Com Inc, Dba Experian Consumer Services entered into a Stipulated Order for Permanent Injunction with the Federal Trade Commission. The Order settles allegations that the business failed to provide an Opt-Out Mechanism and failed to provide notice of the opt-out option. Under terms of the Order, the business agreed to pay a $650,000 civil penalty, and enjoins the business from sending commercial emails that do not provide a notice that the recipient may opt-out of receiving such emails in the future or any opt-out mechanism. 

This action is final.

Important Information

Additional Info

(866) 431-3471
Monday-Friday 6:00 a.m. - 6:00 p.m. PST
Saturday-Sunday 8:00 a.m. - 5:00 a.m. PST

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