BBB Great West + Pacific's guide for consumers filing a complaint against a business.
When a business falls short, BBB is here to help
Whether a product didn’t arrive, a service didn’t meet expectations, or a business stopped responding, our complaint process is designed to help you be heard and get results.
BBB gives you a clear, trusted way to share your experience and seek a solution. It’s free, easy to use, and focused on helping both sides move forward with transparency and accountability.
The complaint process
To help your complaint move forward quickly, be sure to include key information:
Describe what happened, including dates, product or service details, and any steps you’ve already taken to resolve the issue.
Attach any relevant documentation, such as receipts, contracts, emails or photos.
Include what you’re hoping the business will do to make things right.
The more complete and factual your complaint is, the easier it is for BBB and the business to understand the issue and work toward a resolution.
What to include in your complaint
You can file a complaint online at BBB.org. Tell us what happened and what you want the business to do to make it right. Keep in mind, BBB can help with complaints that meet BBB's Complaint Acceptance Guidelines. Once submitted, we forward your complaint to the business and ask them to respond, usually within one or two weeks. Most complaints are resolved within 30 days, though timelines can vary depending on the situation and how responsive both parties are.
As a consumer, you’ll be expected to stay involved by answering any follow-up questions and reviewing the business’s responses. BBB acts as a neutral third party, encouraging open communication while keeping the process fair and respectful for everyone involved.
The steps to resolution: A typical timeline
Most complaints are resolved within 30 days, but timelines can vary depending on the details of the issue.
Frequently Asked Questions
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