When customers reach out to you for help, you want to make sure that you are taking care of their questions quickly and effectively. This is where a good customer support team comes into play.
When a customer says your business “goes the extra mile,” it means a lot. This is especially true if you’re a business owner dedicated to building important relationships. But what does it take to nurture them?
Several marketing channels have quickly risen to popularity in recent years, including social media and video marketing. However, email marketing is still one of the most cost-effective ways to reach and connect with customers.
Most shoppers have their first interaction with a business online, where the company name, contact information and hours of operation are listed alongside their star rating. Before taking any further action towards a purchase, 95% of shoppers read customer reviews.
Resolving customer complaints not only helps restore your reputation when trust has been broken, but also can help generate lasting loyalty with customers who feel their concerns have been properly addressed. In business, your reputation is your livelihood.
Bad reviews can happen to any business, and how you respond matters. Potential customers are not just reading what others have to say about your business; they also read how you reply to that feedback.
If you’re a small business owner managing a steady stream of customers and clients, there will come a time when spreadsheets and file folders aren’t going to cut it.
