A BBB complaint is when a customer is seeking BBB's assistance in gaining some kind of resolution to an issue with a business.
BBB complaints are processed for BBB Member Accredited Businesses and non-Accredited Businesses alike. BBB asks all businesses to respond to the complaint and to address the issue(s) stated. Businesses are encouraged to respond for a variety of reasons.
BBB's role in the complaint process is to help facilitate communication. BBB does not take sides, and does not favor one party over the other.
BBB wants to hear your side of the story, because there are 2 sides to every story. Responding to BBB complaints is a good business practice and “the right thing to do” whether or not a business is BBB Accredited.
BBB is committed to dealing fairly and even-handedly with all businesses in the manner in which we handle, close and report customer complaints.
