Pricing and policies

BBB Accredited Businesses benefit from 2 hours of complimentary use of all rental areas per month during business hours, does not include event rentals. After 2 hours, the stated fees apply. Unused Monthly hours do not carry over month to month. 

Restrictions Apply. Organizations must be in good standing with BBB to reserve a room. Based upon availability. Weekend hours and rates available upon request and availability.

Click here to download the License and Indemnity Agreement.

Policies & FAQs

There is no endorsement, express or implied by BBB of any event that is held on the premises by an external party.

Insurance Policy

Parties booking events or rentals at BBB Serving CT ignite space shall provide a copy of their general liability policy prior to using the space, listing Better Business Bureau as an additionally insured, as more particularly set forth in Section 3 of the Agreement.

Pricing Policy

Room rates, as set forth on the following website: https://www.bbb.org/local/0111/ignite/pricing-and-policies (as the same may be updated from time to time), apply to general public use and a credit card is required to confirm a reservation to reserve the room. Payment must be made in full to reserve the room.

Cancellations received less than one (1) week prior to event date pay a cancellation fee equal to 50 percent of the room rental, if applicable. Cancellations received within 48 hours of the event start time pay a cancellation fee equal to 100 percent of the room rental, if applicable. All conference room and event reservation “no shows” are treated as cancellations less than 48 hours before the event.

Room configuration changes made within 24 hours of the event start time may result in a $50 reset fee.

Payment may be made by cash, check, money order or credit card (Visa, MasterCard, American Express, or Discover). Purchase orders are not accepted. Payment is required to secure the reservation.  Our concierge staff will prompt payment when the reservation is confirmed.

Smoking Policy

Except for designated outdoor smoking areas, smoking is prohibited indoors and outdoors on BBB premises.  Smoking areas are clearly marked and shall be at least twenty-five feet from any doorway, operable window or air intake went of any BBB facility, building or establishment. Smoking of marijuana/cannabis/hemp is prohibited in smoking areas at all times.

Catering Policy

Any caterer may be contracted to provide menu options for meetings and events. Upon request, the Events Team can provide a list of caterers who have frequently catered at BBB.

Once a caterer is selected, the client agrees to inform BBB of the name and contact information for the caterer. Client must be on site to accept catering delivery. Arrangements should be made for caterers to pick up any equipment or extra food upon completion of the scheduled event. If needed, please schedule extra time prior to your meeting for catering delivery/setup and after your meeting for cleanup. Any caterer needs beyond drop-off/pick-up must be arranged with the Events Team at least two weeks prior to the event, including: prep area, cooking on-site, and parking of vehicle.

Alcohol may be served at BBB under special conditions, only with prior approval from the Events Team, and must be served by a bartender licensed and insured under all applicable legal requirements and listing BBB as an additional insured. A copy of the bartender's license and insurance is also required.

Meeting Room Policy

1. The owner of the event is responsible for monitoring the time of the meeting and ensuring the event finishes at the scheduled time. Groups that exceed the scheduled time may be asked to conclude their meeting and may be assessed additional room charges.
2. Guests need to be considerate of other meetings when using a cell phone inside the building. Guests who need to have an extended conversation should go outside of the building to do so.
3. Clients holding large events or events that require detailed or unusual set ups will be required to attend a pre-event meeting with the Events Team a minimum of two weeks prior to the event to ensure clients are aware of all policies. At least one person responsible for and who will be attending the event will need to be present at the pre-event meeting.
4. Signs may only be placed in areas pre-approved by BBB.
5. The use of glitter and confetti is prohibited. Lit candles and incense are not permitted. Decorations may be placed on sign holders or tables. Taping anything to walls is prohibited.
6. If damage occurs in a room and/or there is a loss of equipment, the responsible group/party will be assessed a fee reflective of the cost for replacement/repair.
7. BBB may charge a setup fee when the needs for any space exceed a standard set or include unusual demands.
8. All room configuration changes must be received via email at ignite@ct.bbb.org  at least 24 hours prior to the start of the event. Room configuration changes made within 24 hours of the event start time may result in a $50 reset fee. A room configuration change is the addition, subtraction or adjustment of furniture in the conference room or area renting.
9. The use of space outside of the conference rooms, including lobbies and hallways, must be approved in advance. This includes the use of space for registration, signage, and catering needs.
10. All cancellations must be received via email at ignite@ct.bbb.org. Cancellations received less than one (1) week prior to event date pay a cancellation fee equal to 50 percent of the room rental, where applicable. Cancellations received within 48 hours of the event start time pay a cancellation fee equal to 100 percent of the room rental. All conference room or event reservation “no shows” are treated as cancellations less than 48 hours before the event.
11. BBB reserves the right to refuse reservations at its sole discretion and for any reason.