Billing for BBB Member Accredited Businesses FAQs

Billing

Can I change the date that my payment method is being charged each month? And if so, does the date change happen right away (meaning in the same month) or will the change take effect the following month?

If you need to change your invoice/billing date please contact your BBB Account Rep and they will get your invoice date changed for you. The date will take effect on your next charge. 

Meet the BBB Customer Care Team

If you do not know your Account Rep, you can find out here.

Can I pay online? If so, where do I do it?

You can pay for BBB Member Accreditation online via your Business Account login. Once logged in, click on My Billing, you can Pay your Invoice or Update Payment Information. 

In My Billing you can:

• Pay your invoice
• Update payment information
• Invoice & payment history
• View your return on investment

Can I send a check each month for payment?

BBB does not accept payment by check for a monthly payment. BBB accepts a check for the full amount of dues. BBB also accepts credit cards or ACH payments. 

BBB accepts:

• MasterCard
• Visa
• Discover
• American Express

ACH is a direct debit from your bank account.

I am currently on an automatic monthly billing cycle with a credit card. Can I have the payment method removed and send the remaining balance in full by check?

Your BBB Account Rep can remove your business from the monthly payment plan and you’ll be placed on a full pay plan. 

Meet the BBB Customer Care Team

If you do not know your Account Rep, you can find out here.

Is there a late fee if my payment declined on the normally scheduled payment due date?

BBB does not charge a late fee.

What can I do with Billing in my Online BBB Account?

• Pay your invoice
• Update payment information
• Invoice & payment history
• View your return on investment

What forms of payment do you accept for dues payment?

BBB accepts major credit cards and ACH for automatic withdrawal on a payment plan or for a one-time pay in full, or pay in full by check. 

BBB accepts:

• MasterCard
• Visa
• Discover
• American Express

ACH is a direct debit from your bank account.

Why did I receive a past due invoice, I sent payment/paid online?

It’s possible that your payment and the invoice crossed in the mail. If you want to verify that BBB has received your payment, please contact your Account Rep or you can contact BBB at 508-652-4888. 

Meet the BBB Customer Care Team

If you do not know your Account Rep, you can find out here.

Will my Member Accreditation automatically renew each year and if so, will I get a notification/invoice by mail in regards to the new fee?

Yes, BBB Member Accreditation is a continuous agreement. You will be notified 30 days before your BBB Member Accreditation is due to renew. BBB will charge the credit card/bank account we have on file for your dues come your renewal date. 

How do I cancel my BBB Membership Accreditation?

To cancel you BBB Membership, please login to your BBB Account.

From the menu at the bottom of the page  and select " Request to Cancel My BBB Accreditation".