Better Business Bureau's Right to Report

BBB offers free Business Profiles on businesses that include background, licensing, consumer experience and other information such as governmental actions that are known to BBB. These profiles are provided for both BBB Accredited and non-Accredited Businesses.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

In the United States, BBB’s right to develop and issue Business Profiles is protected by the First Amendment guarantees of freedom of speech and freedom of the press.

Courts have held specifically that BBBs have the right to make fair comment to the public on commercial enterprises, and that BBBs have a "qualified privilege" to do so.

Qualified privilege means that a BBB will not be liable for defamation by reporting incorrectly about a company unless it can be shown that the BBB knew what it was reporting was false.

The following decisions have specifically recognized a qualified privilege for Better Business Bureau reports: Patio World v. Better Business Bureau, Inc., 538 N.E. 2d 1098 (Ohio App. 1989); Audition Division, Ltd. v. Better Business Bureau of Metropolitan Chicago, Inc., 458 N.E. 2d 115 (Ill. App. 1983); Economy Carpet Manufacturers and Distributors, Inc. v. Better Business Bureau, Inc. 361 So. 2d 234 (La. App. 1st Cir. 1978), cert. denied 440 U.S. 915 (1979); and Antwerp Diamond Exchange of America, Inc. v. Better Business Bureau of Maricopa County, Inc., 637 P. 2d 733 (Az. 1981)

BBBs are not allowed, under BBB international policies, to delete BBB Business Profiles. Consumers have the right to issue a complaint; and, the BBB system has been given the right to assist in helping both parties to come together to resolve any differences.

BBB can not remove a complaint if the complaint meets our National Complaint Acceptance Guidelines.

Questions about BBB International policy on complaints should be directed to the International Association of Better Business Bureaus.

BBB Customer Reviews allow customers to post stars (1-5) reviews about marketplace experiences with businesses.

Learn More About Customer Reviews

BBB ratings represent the BBB's opinion of how the business is likely to interact with its customers.

The BBB rating is based on information BBB is able to obtain about the business, including complaints received from the public. BBB seeks and uses information directly from businesses and from public data sources.

BBB assigns ratings from A+ (highest) to F (lowest). In some cases, BBB will not rate the business (indicated by an NR, or "No Rating") for reasons that include insufficient information about a business or ongoing review/update of the business's file.

BBB Business Profiles generally explain the most significant factors that raise or lower a business's rating.

BBB ratings are not a guarantee of a business's reliability or performance. BBB recommends that consumers consider a business's BBB rating in addition to all other available information about the business.

Learn more about BBB Ratings.

The US Congress passed the Communications Decency Act in 1996. The Act contains the following language under the heading “Protection for Good Samaritan blocking and screening of offensive material":

“No provider or user of an interactive computer service shall be treated as the publisher or speaker of any information provided by another information content provider.”

In other words, online intermediaries that host or re-publish speech are protected against a range of laws that might otherwise be used to hold them legally responsible for what others say and do. Protected intermediaries include any online service that publishes third party content. Through these provisions, Congress granted interactive services immunity from tort liability so long as the information is provided by a third party.