Skip to main content

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Telecommunications

Red Wireless - Saskatoon

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Telecommunications.

Information and Alerts

BBB Rating

B

Reasons for rating

  • 17 complaint(s) filed against business

How does the Better Business Bureau rating system work?

Ratings range from A+ to F, based on factors like customer complaints, transparency, and responsiveness. Customer reviews do not impact the BBB rating. BBB also seeks and uses information directly from businesses and public data sources. Please find more information about our rating system.

BBB ratings reflect how a business is likely to interact with customers. Ratings update automatically as new information is received. In some cases, a business's grade may be lowered if the BBB does not have sufficient information about the business despite requests for the information.

Service Area

  • Saskatoon, SK

Alert Details

This business has 1 alert.

Pattern of Complaints

BBB files indicate that this business has a pattern of complaints in regards to consumers alleging failure of the business to provide promised assistance or support for product or services, poor customer service, billing and collection issues, delivery issues, failure to honour promised refunds and consumer phone calls and emails not returned.




On June 12, 2025,  Red Wireless was notified by BBB in regards to the pattern of customer complaints against their business. The company has responded by stating that they take customer feedback seriously and have implemented several corrective actions to improve their service. They are retraining frontline staff on billing structures, shipment processes, and proactive communication, with monthly refreshers using real cases to reinforce learning. To support their team, they have created quick-reference tools and training sessions to assist. The company has held internal debriefs on recent complaints, shared leadership messaging to reinforce accountability, and invited employee suggestions to further improve the customer experience.  


 


 

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.