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BBB Tip: Emotional support animals no longer considered service animals on U.S. flights

By Better Business Bureau. February 24, 2021.

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If you are planning a much-needed getaway in the United States by air and taking your emotional support animal, double check the changes recently issued by the U.S. Department of Transportation (DOT).

The changes were deemed necessary for air traveler safety, after several individuals cited numerous concerns regarding service animals in limited aircraft space.

Here are some specifics on the new rules for service animals when flying:

  • The definition of a service animal as a dog that is individually trained to do work or perform tasks for the benefit of a person with a disability.
  • No longer considers an emotional support animal to be a service animal. They can be considered as pets. Note: psychiatric service animals are treated the same as other service animals. 
  • Allows airlines to require forms developed by DOT attesting to a service animal’s health, behavior, and training. If taking a long flight, the owner must attest that the service animal either would not need to relieve itself or can relieve itself in a sanitary manner.

Additional descriptions of what constitutes a service animal is specified in this document released by the DOT.  Frequently asked questions were also addressed on the final ruling.

BBB recommends following CDC travel guidelines when planning a vacation.  Read BBB's tips on planning a vacation.

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