Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Latest News

BBB Business Tip: What to do when you can't pay - or collect - rent

By Better Business Bureau. May 21, 2020.

(Getty Images)

Many tenants reach the point that they are unable to pay rent. This poses a situation to small business owners who rent their place of business and are struggling to pay, as well as landlords who are watching their own source of income dry up if their renters are facing a difficult financial situation. In both cases, what can be done?

Understand Local Provisions for Unpaid Rent

Under normal circumstances, landlords can provide small business owners (and tenants in general) with notice when they miss a rental payment. If a tenant still fails to pay outstanding rent, the landlord can take action to collect unpaid funds or to have the tenant evicted. That said, the current pandemic has affected what is considered a “normal” procedure. Many states have issued eviction moratoriums, which could override the terms of the lease and keep tenants from getting evicted, for now. Check with your local government to find out what provisions are in place where you live and how long they will last.

Review the Terms of the Lease

The details of what should happen when a tenant fails to pay rent are all outlined in the lease agreement, so now is the time to review the terms of the lease. Each party’s options and legal obligations depend largely on what is written in this legal agreement. The lease may offer emergency provisions, suspending rent obligations during times of crisis or forced shut down. Such provisions are rare, but it’s worth reviewing just the same.

Renters, if your lease is unclear, you can consult with a lawyer to decipher it and to discuss strategies when negotiating with the landlord. If you can’t afford an attorney, information can be found at the legal aid resources from the American Bar Association  and the Canadian Bar Association.

Keep the Lines of Communication Open

Open communication is key, especially during an unsual situation such as a pandemic. If you are a small business owner struggling to cover the rent, call your landlord to discuss the situation. For many landlords, working out an agreement is mutually beneficial, if it means the tenant’s business will survive when state mandated stay-at-home orders are lifted. Some landlords may even be willing to suspend a payment, defer rent, or lower monthly payments for a specified period of time.

If you are a landlord who has yet to receive payments from your tenants, it’s wise to do the same. Get in touch and discuss the situation openly. Good tenants who are reliable will usually be willing to work out an arrangement to pay owed funds as soon as they get back to work or are able to. Even if coming to an agreement proves difficult, the first step to a solution is getting a clear understanding of your tenants’ financial situation.

Consider All Options

If you are a small business owner, take some time to evaluate your finances to find a solution to your rent dilemma. After an honest evaluation, you may come up with an unexpected solution. Think about the following:

  • Do you have savings you can tap into that will cover your rent or mortgage?

  • Can you allot the money you received as a stimulus payment for essentials like rent and utility bills?

  • Could you take out a low interest loan with your bank to help you stay afloat and maintain your business for a few more months?

 

If you are a landlord and your tenants are struggling, consider the following options.  If circumstances still warrant evicting a tenant, consider this option, but keep in mind that it will likely take longer to go through the legal process than it did before coronavirus hit. 
Instead, think about the following:

  • Lowering your tenants’ rent to a price that covers your expenses but forgoes profit for the time being

  • Forgiving one month’s rent

  • Working out an arrangement that postpones rent payment, while eliminating late fees and penalties

 

Look for Outside Assistance

Some cities are now offering rent vouchers and emergency funds for renters in need. Find out if there are organizations in your area offering this kind of assistance for small business owners. If you are a landlord, you can do the same research in behalf of your renters. After all, if they get help, you’ll get rent.

In addition, landlords having trouble paying their own mortgage can get in touch with their lender to find out if they are offering any assistance to borrowers who have been affected by COVID-19. Some counties and states have extended the due dates for property taxes and eliminated late fees and interest. A quick visit to your local tax assessor’s website will tell you if you qualify.

For More Information

Find more tips on recovering, keeping safe, and growing your business, see our BBB.org/Coronavirus and our BBB.org/SmallBusiness.