Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
Latest News

BBB Warns Businesses About Fake Invoices

By BBB in Western Michigan. December 4, 2019.

The Better Business Bureau Serving Western Michigan is warning businesses about a company sending out solicitations that appear to be invoices. The “invoices” include a due date, account number and an amount of $180, payable to Vicco Web LLC. The mailings look like normal invoices a business might get from a vendor. While there is a disclaimer in the middle of the page that says the mailing is a solicitation and not a bill or statement of amount due, the Better Business Bureau® has heard from a number of businesses who feel the mailing is deceptive. Some businesses have mistakenly paid the amount believing it was an invoice. Others came close to falling for the scheme. “Had our accounts payable department not been vigilant they would have paid an invoice for a company we do not work with,” states a Grand Rapids-based painting company in a complaint to the Better Business Bureau. It is not clear the extent of web hosting services Vicco Web LLC offers for $180. Several of the links on the Vicco Web website do not work. Investigators with the Better Business Bureau visited the Grand Rapids address on the invoice. The address is a virtual office, that rents space to another virtual office, which rents to a mail forwarding company, which apparently works with the people behind Vicco Web LLC. BBB has been unable to verify the identity of the owners of Vicco Web, and whether it is connected to several other companies using identical mailings and similar website designs.

“Businesses need to closely examine all mailings or emails that appear to be a bill,” says Phil Catlett, President of the Better Business Bureau Serving Western Michigan. “Attorneys general from across the country have warned about similar mailings, which are intended to trick businesses into paying a bill they don’t owe, usually to a business they have never heard of.”

The Better Business Bureau Serving Western Michigan has shared the findings of this investigation with state and federal law enforcement agencies for review and possible legal action. Businesses who receive such a solicitation are urged to file a complaint with the Better Business Bureau at BBB.org or to the Better Business Bureau Scamtracker at BBB.org/scamtracker.