UPDATE: According to the Federal Motor Carrier Safety Administration (FMCSA), Presidential Moving is now out-of-service
President Moving and Storage LLC has become the focus of a BBB investigation. Since August of 2017, BBB has received 61 complaints against the Texas-based company, 42 of which have never received a response from the business.
The number of complaints filed against President Moving and Storage LLC has placed them as one of the most complained about moving companies in the BBB system nationwide.
Consumers allege President Moving and Storage LLC demanded thousands of dollars more than the agreed upon price for their interstate move. Additionally, consumers allege the company failed to deliver their goods by the stated date of arrival and have difficulty contacting the business to receive updates on their delivery. Based on complaint data, consumers have lost an average of $3,200.
BBB contacted President Moving and Storage LLC requesting they provide any information on steps they were taking to address the concerns identified by BBB. However, President Moving and Storage LLC never responded.
BBB also attempted to obtain a copy of the order for service and bill of lading, two documents that are required by federal law to be provided to consumers. No documents were provided by President Moving and Storage LLC, and their consumers allege never receiving these required documents.
Although President Moving and Storage LLC is a Texas-based company, BBB found the business does not have a TX DMV license. However, BBB verified the business is licensed with the U.S. Department of Transportation to perform interstate moves.
Bryan Jones, a retired member of the U.S. Navy, is one of the consumers from 27 different states who filed a complaint against President Moving and Storage LLC.
Jones hired the company in August 2017 to help with his move from California to Washington D.C.
“I chose them because they were one of the cheaper companies,” Jones said.
Jones was initially given a quote of $2,700. Once his belongings were loaded on the truck, the price for the move jumped to $6,700.
“They said there were extra items, which didn’t make sense, and that the pool table was too cumbersome. But it was already broken down,” Jones said.
Jones attempted to negotiate the price down, but President Moving and Storage LLC would not budge, so Jones handed over the extra $4,000.
As of January 25, 2018, nearly five months later, Jones is still waiting for his delivery. The last time he was able to get in contact with President Moving and Storage LLC, was in October 2017 when he was told by the business they were having problems delivering his belongings, but repeatedly told him it would be delivered the next week.
“I’m staying with a friend right now till I figure out what’s going on because I don’t have any furniture,” Jones said.
BBB continues to receive complaints from consumers throughout the United States.
If you’re looking to hire a moving company for an interstate move, consider these tips:
- Be sure you receive all required documents. Moving companies are required by federal regulations to provide customers with a copy of Your Rights and Responsibilities When You Move booklet, a copy of FMCSA’s Ready to Move brochure, an estimate, order for service, bill of lading and inventory list.
- Spot the red flags. There are many red flags that may suggest the moving company you are considering is untrustworthy. Red flags consumers should be aware of include:
o Requests for cash or a large deposit before the move
o The mover does not offer or agree to an onsite inspection of your goods
o The mover’s website has no local address, no information on their registration and answers telephone calls with “Movers” or “Moving company” rather than their official company name
o The company arrives in a rental truck rather than a company-owned truck on moving day
o The mover claims you have more stuff than was previously estimated
- Verify the mover is registered with the Federal Motor Carrier Safety Administration. All interstate household good movers must be registered with the Federal government. Verify the mover you are considering has a U.S. DOT number, sufficient level of insurance and is registered with FMCSA to engage interstate transportation of household goods.
- Understand the type of liability/insurance you are agreeing to. If 60 cents per pound is not enough coverage, your mover must offer you the option of Full Value Protection, which will provide you with the replacement value of lost or damaged goods.