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Join us on Tuesday, June 3 at 5 p.m. at the Ignite Center for an interactive workshop designed to help small business owners and entrepreneurs transform negative customer interactions into powerful moments of loyalty and growth.
Through real-world examples, hands-on activities, and expert insights, you’ll learn how to:
- Reframe complaints as valuable feedback
- Apply proven strategies to de-escalate and resolve issues effectively
- Build trust and enhance brand reputation through service recovery
- Create systems that turn one-time buyers into lifelong advocates
Whether you're managing a storefront, service-based business, or e-commerce platform, this session will equip you with the tools to turn customer frustration into lasting satisfaction.
