Congratulations on your BBB Accreditation banner

Welcome to BBB®

We are committed to helping your business take full advantage of all the benefits that come with BBB Accreditation. 

Explore the resources below, or download the guide using the button below.

Download the Canadian guide.

Congratulations on your BBB Accreditation

You are now part of a group of outstanding businesses committed to advancing trust in our community.

At BBB, we believe in the power of trust, and our mission is to advance trust in business.

We believe that businesses who embrace trust as a core value in their organization will see that it leads to growth in employees, customers, community, and their bottom line. To us, trust is the glue that holds communities together; it’s the principle BBB was founded on, and it’s what continues to motivate us today.

BBB is proud to work with organizations like yours, that lead with integrity and high ethical standards. As a BBB Accredited Business, you help support the programs and services BBB provides to consumers and businesses – from helping people find businesses and charities they can trust to sharing best practices in advertising, customer service, ethics in business, and much, much more.

We are committed to helping your business take full advantage of all the benefits that come with BBB Accreditation. These pages are a guide to help you get started, and highlights some of our most popular tools, programs, and services. Explore the resources below, or download the US guide or the Canadian guide.

BBB is a community-based resource, a trusted advisor, and a partner in business  -please reach out to us with any questions or if we can help in any way.

The importance of trust in business

BBB Accredited Businesses are a select group of companies committed to high standards and best practices in customer service, sales, advertising, data privacy, and ethics. Not every company is eligible to become BBB Accredited, but those that meet our Code of Business Practices, pass a rigorous evaluation process, are approved by our local Board of Directors, and submit their accreditation fee, are welcomed into one of the most respected and well-known business communities in North America.

BBB Accreditation gives your business a competitive edge by showcasing your commitment to outstanding business practices, increasing your credibility with consumers and setting you apart from your competition. BBB also offers helpful business tools and resources, and access to a network of like-minded business professionals.

Businesses across the U.S. and Canada told us how BBB Accreditation benefits their business:

IABBB Research, 2021


 

BBB's 8 Standards for Trust

Trust is a differentiator, and at the core of the BBB mission is building a community of business leaders who have agreed to uphold our 8 Standards of Trust when operating their business, which ultimately sets them apart from their competition.

Build Trust

Establish and maintain a positive track record in the marketplace.

Advertise Honestly

Adhere to established standards of advertising and selling.

Tell the Truth

Honestly represent products and services, including clear and adequate disclosures of all material terms.

Be Transparent

Openly identify the nature, location, and ownership of the business, and clearly disclose all policies, guarantees and procedures that bear on a customer’s decision to buy.

Honor Promises

Abide by all written agreements and verbal representations.

Be Responsive

Address marketplace disputes quickly, professionally, and in good faith.

Safeguard Privacy

Protect any data collected, collect personal information only as needed, and respect the preferences of customers regarding the use of their information.

Embody Integrity

Approach all business dealings, marketplace transactions, and commitments with integrity.


 

"Trust is everything to a new customer."

BBB Accredited Business


 


 

Accredited Business Success Story: E.E. Ward Moving & Storage

Brian Brooks of E.E. Ward Moving & Storage, a BBB Accredited Business and three-time BBB Torch Award recipient, talks about the advantages of BBB Accreditation and how it impacts the company's reputation when working with new clients.