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BBB Accredited Business since 10/01/1991

Rooms To Go (Headquarters)

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Phone: (813) 623-5400Fax: (813) 630-4452View Additional Phone Numbers11540 E US Highway 92, SeffnerFL 33584-7346View Additional Web AddressesFacebookTwitterGoogle+

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BBB Accreditation

A BBB Accredited Business since 10/01/1991

BBB has determined that Rooms To Go meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Rooms To Go's rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2463 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Rooms To Go, Inc. is headquartered in Seffner, Florida. The business maintains furniture stores throughout the United States. Rooms To Go has requested that all complaints be processed by its headquarters. Accordingly, this BBB Business Review and rating includes complaints from all of its locations nationwide.

Customer Complaints SummaryRead complaint details

2463 complaints closed with BBB in last 3 years | 945 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues157
Billing / Collection Issues100
Delivery Issues353
Guarantee / Warranty Issues221
Problems with Product / Service1632
Total Closed Complaints 2463

Customer Reviews Summary Read customer reviews

18 Customer Reviews Customer Reviews on Rooms To Go

Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 1
Negative Experience 17
Total Customer Reviews 18 Customer Reviews

Additional Information

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BBB file opened: 05/16/1991Business started: 09/07/1990
Licensing, Bonding or Registration

This company is in an industry that may require licensing, bonding or registration in order to lawfully do business. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.

These agencies may include:

Pasco County Business Tax Receipt
7530 Little Rd
New Port Richey, FL34654-5598
(727) 847-8165
http://www.pascotaxes.com

Lee County Business Tax Receipt

Fort Myers, FL33901
http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria

Business Tax Receipt/Clearwater & Clearwater Beach
100 S Myrtle Ave Rm 202
Clearwater, FL33756-5520
(727) 562-4567
http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp

Charlotte County Business Tax Receipt
18500 Murdock Cir
Port Charlotte, FL33948-1068
(941) 743-1300
http://www.cctaxcol.com/businesstax.html

Sarasota County Tax Collector - Business Tax
101 S Washington Blvd
Sarasota, FL34236-6940
(941) 861-8300
http://www.SarasotaTaxCollector.com

Hillsborough County Business Tax Receipt
601 E Kennedy Blvd 14th Fl
Tampa, FL33602-4156
(813) 635-5200
http://www.hillstax.org/occweb/default.asp

Business Tax Receipt/Collier County
2800 Horseshoe Dr N
Naples, FL34104-6917
(239) 252-2477
http://www.colliertax.com/btr.html

BBB records show a license number of 007104 for this company, issued by Pasco County Business Tax Receipt. Their web address is http://www.pascotaxes.com.

Type: County Business Tax Receipt

BBB records show a license number of 066197 for this company, issued by Pasco County Business Tax Receipt. Their web address is http://www.pascotaxes.com.

Type: County Business Tax Receipt

BBB records show a license number of 7600049 for this company, issued by Lee County Business Tax Receipt. Their web address is http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria.

Type: County Business Tax Receipt

BBB records show a license number of 9802977 for this company, issued by Lee County Business Tax Receipt. Their web address is http://www.leetc.com/search criteria.asp?searchtype=OCCLIC&c=occlic&r=1&page id=searchcriteria.

Type: County Business Tax Receipt

BBB records show a license number of BTR-0009449 for this company, issued by Business Tax Receipt/Clearwater & Clearwater Beach. Their web address is http://www.clearwater-fl.com/gov/depts/devel svc/Building/occupational license.asp.

Type: County Business Tax Receipt

BBB records show a license number of 9628 for this company, issued by Charlotte County Business Tax Receipt. Their web address is http://www.cctaxcol.com/businesstax.html.

Type: County Business Tax Receipt

BBB records show a license number of 4001090017724 for this company, issued by Sarasota County Tax Collector - Business Tax. Their web address is http://www.SarasotaTaxCollector.com.

Type: County Business Tax Receipt

BBB records show a license number of 34478 for this company, issued by Hillsborough County Business Tax Receipt. Their web address is http://www.hillstax.org/occweb/default.asp.

Type: County Business Tax Receipt

BBB records show a license number of 15316 for this company, issued by Hillsborough County Business Tax Receipt. Their web address is http://www.hillstax.org/occweb/default.asp.

Type: County Business Tax Receipt

BBB records show a license number of 922035 for this company, issued by Business Tax Receipt/Collier County. Their web address is http://www.colliertax.com/btr.html.

Type: County Business Tax Receipt

BBB records show a license number of 19626 for this company, issued by Hillsborough County Business Tax Receipt. Their web address is http://www.hillstax.org/occweb/default.asp.

Type: County Business Tax Receipt

Type of Entity

Corporation

Incorporated: September 1990, FL

Business Management
Principal: Mr. Steve Buckley (President)
Contact Information
Customer Contact: Ms. Lourdes Campos (Presidential Assistant)Ms. Janis Altshuler (Vice President/E-Commerce) Chris Hunt (Online Contact)Mr. Bob Purvis (Customer Service Manager)
Business Category

Furniture Retailers, Office Furniture & Equipment, Mattress Retailers, Childrens Furniture Suppliers, Computer Furniture Stores

Alternate Business Names
RTG Furniture Corporation, Rooms to Go Kids

Customer Review Rating plus BBB Rating Summary

Rooms To Go has received 4.42 out of 5 stars based on 18 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.