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Business Profile

Heating and Air Conditioning

Quality Air Experts LLC

This business has applied for BBB accreditation.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:02/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had brand new Hvac heating and cooling system installed by this company 4 yrs ago. I have been having problem every year in winter. They come and fix something. My electricity bill is 500-600 a month for last 2 months. I have requested them to come fix it and paid there fee too. They came one time a d said parts need to be ordered. They said they ordered the parts and suppose to come fix it on 12/17. After that they told me it takes week or so for the parts. And on 12/19 they told methe parts are not available for next 9 months. I believe this company did not install by HVAC properly every winter I have same problem and now I am stuck for another 9 months. Please help me with this Thank you *******************

    Business Response

    Date: 03/06/2023

    **. *******************, 

    I understand  your frustration with your equipment and we are doing our best to try and resolve the issue. I can assure you that all the problems that have arise in the past was not a result of poor workmanship of the installation crew. We are working with ***** to get all parts required to resolve your current issue. Thank you

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am writing to question the “duct work” that I was charged for on the AC Installation/repair discussed all summer and completed on 9/8/2022. These charges were not a part of ******** **********’s estimate, but charges came directly from Quality Air Experts as uncovered costs. I called a 3rd party expert to assess what the contractor/Quality Air Experts had done, they wrote (10/5/20). This was the assessment: “Duct system was shown to be very leaky with a lot of outside leaking into the house from holes in the duct work.” The 3rd party technician confirmed that the “original” duct work existed to this day and that there was nothing new, which aligns with the pictures and what I see. Yet, I was charged $620 for “Duct Mod”. I would like a refund since no work was done. I have pictures and the estimate by the 3rd party who assessed the work (not) done. There is no evidence of duct work, which is why I am seeking a refund. Thank you very much for your time. Dispatch # *********

    Business Response

    Date: 01/26/2023

    Hello, 

    to clarify, the customer was charged for a duct modification. meaning that the duct system will be cut at the source of the air conditioning, and then re-seald to the new AC installation- this does mean that the duct system would be replaced  .

    Thank you 

This business has applied for BBB accreditation.

pending BBB accredited business seal

Quality Air Experts LLC has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.

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