We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Health and Wellness

QC Kinetix

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Health and Wellness.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:06/22/2025

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Paid for injections to repair left knee, company is completly misleading and the produt services did not work at all Nice people but all lies about what they say will happen after their services.

    Business Response

    Date: 08/05/2025

    Hi *****,

    Thank you for speaking with me last week regarding the complaint submission referenced above.  As we discussed, I never received the initial messages that were sent since we established that they went to an incorrect email so I'd like to respond to this complaint now.

    Mr. ******** was treated at our clinic.  When patients initially begin treatment, they sign a "No Refund" policy due to the fact that nothing in medicine is guaranteed, not even surgery.  Additionally, when patients start their treatment with us, it is explained to them that there are certain things they should avoid throughout their treatments and are given specific discharge instructions about the things they should and should not do that could reduce or hinder the efficacy of our procedures.   Mr. ******** signed the "no Refund" policy and discharge instructions were given to him after every visit.  

    However, when we became aware that he was not happy with his results, we decided to give him additional treatments at no charge in hopes to improve his outcome because we wanted to work with him in order to try to get him more satisfactory results.  We did our best to make things right by providing complimentary services, which we hoped would help resolve the issue.

    When he was scheduled to come in for another complimentary service, he never showed up.   Two of us tried to call him to see if he was coming in or needed to reschedule, but we did not hear back.  Finally, I texted him and his response was "No."

    At that point, we had already gone beyond our standard policy in good faith.   My husband did finally speak with Mr. ******** about a week after the last phone call.   In spite of all of our efforts, it was apparent that nothing short of a full refund would make Mr. ******** happy.  

    We did do everything we could to address his needs within the scope of what was possible to do. Apparently, that we not enough.  

    Please let me know if you have any questions.   

    Thank you for giving me the opportunity to respond. 



    Customer Answer

    Date: 08/05/2025

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and have determined that this does not resolve my complaint.  For your reference, details of the offer I reviewed appear below.

    the statement given is not true, I NEVER requested A full refund. I have emails stating i understand they had cost involved in their services that did not work at and told them some type of refund is expected . they responded no  and that all the money was spent. they used my blood for medication .Company is all saleman selling a product that does not work. they have class action suits in progress in ********* and other staes, for proof I have a case # for suit in Illionois for reference. some type of refund is required top close this out.

     

    Regards,

    ****** ********

QC Kinetix is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.