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Business Profile

Home Improvement

CustomCutt Construction LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Home Improvement.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:01/06/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ****** ****** at CustomCutt LLC claimed to be a Local 55 Skilled Iron worker and when we met about remodeling my Treasured home on Morin Point I was encouraged and agreed and paid for tje planned 5 week job in May 2024. However after many many delays, excuses and requests for more Money. It became apparent that the Contractor was simply running a Pyramid Scheme. I am left with an unfinished job and having to do the work myself. ****** took complete advantage of my desperate situation to milk me for even more money...example...Mechanical inspection upcoming "*** we need windows and we need to pass the inspection"..****** responds okay..."give me $5000 more we will pass and I'll be there for the inspection get the windows in and prep for siding...and we will pass"..Inspection day comes..no windows no siding and checking ******s Facebook Page the day of my inspection he is 2000 miles away in Florida partying it up with my Money..I'll p***ably have to start a GoFund me page to finish my project. The only way to describe CustomCutt and ****** ****** is he is a Predator. He purposely exposed my Home Project to Mold, infectious disease and toxins ,,,and unsanitary conditions to extort more Money from me. Each day another lie, He didn't show up, lacked professionalism, basically took the money but didn't show up to work.I even pleaded with him to just show up to show me how to finish the project. He insisted I start paying his employees in another bid to extort more money from me. The 5 week project is now a 8 month unfinished project with a $200,000 loss and ****** responds with obscenities. List of excuses....Im Sick..My Battery is dead..My Brakes locked up..My family is sick..I'll drop off the siding tomorrow. I dont have anyone to watch my Child..I'm in Court..My Window is broken..I need more Money...I'm broke..if it get another job then I can finish yours..Classic Pyramid Scheme..Beware DO NOT USE THIS CONTRACTOR he is an opportunistic infection looking for Victims.

  • Initial Complaint

    Date:06/20/2024

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired *** to replace 2 doors, 1 window, and a small section of floor. He quoted me $1700 and I hired him. He started the project about a month later than anticipated, but that was ok. It was discussed that the project be done in 2 stages. He didnt do the work in the order discussed but I let that go. On the sliding patio door the siding j-channel is not secure, the door is not level, and the striker plate was not adjusted. The trim around the door is damaged. In the window he replaced, the aluminum cap on the outside is damaged and the trim on the inside of the window is also damaged with nails sticking out. The other door he replaced would not latch and you could see daylight all around it. The trim was so badly destroyed they didnt even attempt to attach it. *** reached out to me and said he would come back and replace the damaged trim and fix the other issues ( all documented in text messages). After 2 months of trying to contact him to fix my door the wouldnt latch ( I couldnt lock you house for 2 month) I had to take the door out and reinstall it properly myself. I have been more than lenient and fair with ***. He was paid in full and he took my money and ran. I have pictures and text messages of all of this and this lack of craftsmanship and bad business would not be acceptable to anyones standards. Hes very dishonest and Im way further behind because Im hired him. He did more damage than good. *** will no longer return my calls or Text messages. He did not complete the work he was paid for. Id like him to either finish the job and make it right, or refund my money. Unfortunately I already had to replace a door that he installed and made dis functional. I feel I should be reimbursed for that.

    Business Response

    Date: 08/09/2024

    I have resolved the issue with the customer.

    Customer Answer

    Date: 08/09/2024

     
    Complaint: 21872207

    I am rejecting this response because:

    ***, reached out to me and expressed he wanted to fix the issues but needed some time due to family emergency. I gave him time. He reached back out and scheduled to come out to complete the work July 30th. On the morning of july 30th I received a text from him saying he could not make it due to someone damaging his trailer. It is now August 9th (10 days later) and I have not heard from him since in regards to rescheduling. The work was started April 9th. Ive been waiting 4 months to get this resolved. 
    Sincerely,

    ***** *****

This business is not BBB accredited.

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