Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/29/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired these guys to fix my electric meter that was damaged after a storm. I got a notice on my door that *** was turning off my electric. I called and texted this company for FOUR days telling them I just needed some information about what I needed to do to prevent a shut off. They ignored every effort I made. Now I am stuck without electricity and have to wait a week for an inspection

  Business Response

  Date: 07/30/2024

  Dear *****,
  Thank you for bringing your concerns to our attention. We understand the seriousness of the situation and want to address the issues you raised comprehensively.

  
  First, I'd like to clarify the timeline and actions taken:

  
  Work Completion and Permitting: The work on your electric meter was completed on 6/18. We applied for the necessary permit on 6/19, as the work was completed after hours, and received the permit on 6/20.

  
  Inspection Oversight: I intended to schedule the inspections with you and the City of ********* the following day but take full responsibility for forgetting to do so. Unfortunately, this oversight caused a delay, and I sincerely apologize for letting this inspection slip through our schedule.

  
  Inspection Confirmation: The inspection with the City of ********* was scheduled on 7/29 and completed on 7/30, as documented in the attached record. While my experience with most inspections typically involves next-day service, the timing in this case was delayed.

  
  Power Status: Regarding your concern about the electricity shutoff, I have attached a recording of my conversation with the *** construction department, confirming that your power was never shut off since we restored it on 6/18. I apologize for any confusion and the distress caused by the disconnect notices from ***.

  
  Communication Issues: You mentioned trying to contact us via calls and text messages. Upon reviewing our call logs, I only found records of our phone conversations on 6/18. We recently switched phone providers, and our main contact number can no longer receive text messages. However, there has been no downtime for phone calls. We apologize for any inconvenience caused by this change and the lack of response you experienced.

  
  Once again, I apologize for the frustration and inconvenience this situation has caused. We value our customers and strive to provide timely and effective service. We are taking steps to improve our scheduling and communication processes to ensure this does not happen again.

  
  We look forward to hearing from you and resolving this matter as quickly as we can.
  Thank you for your understanding and patience.

  
  Sincerely,
  Josh Lindon
  Lindon Electrical Services
  lindonelectricohio.com

  Customer Answer

  Date: 07/31/2024

  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  
  
  Regards,
  
  
  
  ***** ********

  RE: complaint ********. Lindon Electric. Middletown, Ohio by ***** ********, please disregard Everything is settled. Thank you