Business ProfileforAugusta Sportswear

I ordered Fully Custom Dye Sublimated Uniform tops in February. Some of the tops were too big, so I ordered 4 more tops in smaller sizes. Before I placed the reorder on March 28th, I asked CS how long production would take 9n a reorder. I was told it would take 5 days. On the 5th day, my order stated that it wouldn't ship until April 11th, 10 days after I placed it. I contacted CS again and was told reorders take 5 days. When I questioned why my order was taking 10 days, the CSR had to investigate my order. She responded that because it was Fully Custom, it actually takes 8 days. I tried to be understanding that mistakes happen, however when 2 CSR's give me inaccurate information, its hard to not complain. I requested a call from a manager. The manager called me and empathized with my situation. She stated she would call me back the following day to give me an update and hopefully a ship date before April 11th. Needeless to say, she never called back. I had to ask to speak with her again for the followup and she cowardly sent me an email instead of a respectful phone call. In the email she assured me my order would ship April 11th. Fast forward to April 11th at the end of the day, I ask CS again if my order will ship and all they could say was that its "scheduled" to ship. April 11th came and went and no order shipped. Presently, my order just says "delayed". The severe gaps in communication and the inability to adhere to deadlines, is why I am giving Augusta Sportswear a low rating. Clearly, they are outsourcing their dye sublimation to Mexico (where the orders ship from). They have zero control over production which causes them to give vague lead times and even worse custom service. I don't need apologies. I need accountability and for my order to be processed the way you are advertising it to your customers. Do better Augusta Sportwear and find a new facility to outsource your products from, or continue to lose customers like myself.