Business ProfileforMainStreet Family Care

On June ** 2022 I went to Main Street Family Care for a six month follow up appointment with my primary care provider. In January I saw her for the first time and was told there was no charge for the visit. Prior to June 6th I had gone in for the 6 month followup appointment but was told that the co-pay would be $35.00 yet my insurance card clearly shows Primary Care visits were $5.00, after some discussion I told them to cancel my appointment and I would find another provider. The next week I received a phone all from someone at the office asking how my visit went, I told her what had happened and that I was going to find another primary care. We ended the conversation and she said that she would speak with the office manager. Later that day the office manager, whose name I did not get but was a male, reviewed the situation with me again and then assured me that any time I see my primary care there is NO CHARGE and would I like to reschedule my appointment. I told him that I would be happy to pay my $5.00 co-pay but he assured me there would be no charge. I rescheduled, had my appointment, was not asked for a co-pay when I went in for the appointment. I thought this was resolved. I am now getting bills for the visit, have spoken with many people about this, I paid the $5.00 that I owe for seeing my primary and have been told that this office manager had given me the wrong information and because they are also an Urgent Care facility they have to bill primary visits as urgent care. Again, this was not told to me. I feel that they are defrauding the public and the insurance companies by offering "Primary Care" but billing it to insurance companies and the public as Urgent Care. Note the name of business is MainStreet Family Care and billed to insurance company as ***** ****************