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Find a Location

Augusta Mitsubishi has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforAugusta Mitsubishi

    New Car Dealers

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 3 Customer Reviews

    Customer Complaints

    7 complaints closed in last 3 years

    3 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company offers new and used retail auto dealer, parts and service departments.

    Business Details

    Location of This Business
    3145 Peach Orchard Rd, Augusta, GA 30906-3520
    BBB File Opened:
    3/11/2005
    Years in Business:
    36
    Business Started:
    1/1/1988
    Business Started Locally:
    1/1/1988
    Business Incorporated:
    1/1/1988
    Type of Entity:
    Corporation
    Business Management
    • Mr. Justin Davis, Manager
    Contact Information

    Principal

    • Mr. Justin Davis, Manager

    Customer Contact

    • Ms. Darcia Black, Partner
    • Mr. Justin Davis, Manager
    Additional Contact Information

    Fax Numbers

    • (706) 737-5559
      Primary Fax

    Phone Numbers

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    7 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/16/2023

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    Purchase the Vehicle on ***** **, the Vehicle had Pre-condition. Such as all four speakers being out. The was recent issues with the check service light that kept appearing on the day the vehicle was purchased. I didn’t get to test drive the vehicle I have been back I Have been Fourth with them about the issues. I feel as though something is being hidden. The rewrote my contract and bright the pricing of the car down after the 3rd day of me complaining about the issues and going up there. The sales rep that sold me the vehicle was fired and he advised me. He was fired due to issues with my car. I was advised originally the car would be taking to ******. They didn’t have a time frame for me so I took upon myself and set the appointment with ******. For the GM To tell me he never approved when you was the original one who advised he will have the sales rep to look at it. However he was fired within that same week. I was told to get and estimate and we would go from there. Now I’m being told something else. ****** has been trying to contact them being that I was working with a gentleman there. Who was nice enough to try to help. I was advised by Duwane he would follow up on Monday of yesterday. Never received a follow up I return back to the dealer on today. Spoke with GENERAL MANAGER Will J****** who was very rude. Told me he wish not to keep talking about the issue. Since it’s after the purchase date then he advised he will have the speaker fixed by some at a cheaper price and not ****** since he have spend money doing the diagnostic test. When I had already took it to a local mechanic tires plus. To have the codes clear he then went to being very rude when I ask home a time frame he said he don’t know he is in the middle of purchasing other cars. I wait at the dealer for 8 hrs to not have the issues resolved. The customer services was poor I read in my paid off vehicle for this 2020 ****** ****** and to be treated like I wrong is unacceptable.

    Customer Reviews

    3 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Shayla W

    1 star

    05/02/2022

    I purchased my 20** Nissan ******, on *** **, ** at approximately *:****. And picked it up on the next day ******** **,**. I started having problems with the car after 2 days. I took it back. Service looked at it. And it needed an alignment and tires. One of the managers told me that they do not do alignments at the dealership but he would replace 2 tires. When I got there he only replaced the two back tires. Next couple of days lights comes on dash board. Dash board went blank. Electrical failure. Then car shuts off in road while driving. Car very hard to pull. Pulls very slowly. Called back to the dealership they told me to bring it in on ***** **. Took the car to service they gave me a print out of everything wrong with car. Service said that the car sat down for about 2 days before they actually got it to the dealership due to the car breaking down before putting it up for sale because it wasn't running or fixed.They were aware of the problems the car had. He stated car shouldn't have been up for sale with all of the problems. Manager asked service what do you think we should do. Service said give her another car because it would cost too much to fix. Manager told me that he would get me another car had me to look at the cars they had on the lot that same day. and that i didn't need a down payment or anything. Manager just kept saying hes going to help me.So the next day the I arrive thinking I'm going to get a car.
    Salesman asked If I could put down a down payment. I didn't have any money to put down. I had put down ****k down payment on this car. I am a single mother of *** children and I work. So I didn't have any money to put down. He also asked me if I had a cosigner. I told him no. He and that he told me I didn't need either one of those, a down payment or cosigner. Manager said that I bought the car as is. But I had been bringing car back since about day 2 or 3. Manager said that they could put me in a car equal or less value.

    Local BBB

    Better Business Bureau serving the Fall Line Corridor, Inc.

    BBB Reports On

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