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          2 Keys Custom Paint & Body has 1 locations, listed below.

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            Business Profile2 Keys Custom Paint & Body

            Auto Body Repair and Painting

            Contact Information

            1463 Jones St

            Augusta, GA 30901-1035

            Get Directions
            Visit Website
            (706) 267-1525

            Customer Reviews

            1/5

            Average of 1 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B-
            This business is not BBB Accredited
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            Businesses in this category

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

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            Business Details

            Location of This Business
            1463 Jones St, Augusta, GA 30901-1035
            BBB File Opened:
            10/9/2007
            Years in Business:
            17
            Business Started:
            1/1/2007
            Contact Information

            Principal

            • Mr. Neil Key, Manager

            Customer Contact

            • Mr. Neil Key, Manager
            Additional Contact Information

            Phone Numbers

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Choosing a mechanic for auto repair and service

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/26/2022

            Complaint Type:
            Customer Service Issues
            Status:
            Unanswered
            In mid-May, I dropped off my truck to have several body parts replaced and the entire truck painted. I was told it would be done in 3 weeks. On** May**022 I wrote a check for $2,673.00 as a down payment. The check was cashed on * May. When I've contacted Neil Keys, manager of** Keys Custom Paint and Body, he's has done little but offer excuses as to why the work on my truck has yet to be completed. At one point, he promised me that the truck would be done on ** Sept - this was done via email (see attachment). Yet another week has passed and now he does not take my calls nor does he reply to text messages. I have been inconvenienced for far too long. The broken promises now fall on deaf ears. I simply want my truck repaired, as planned, and returned to me. I have had to delay doing things around my home due not having my truck. It's reached a point of being absurd. There should be some means of restitution due to the extreme delay in completing the work.

            Customer Reviews

            1 Customer Reviews

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            Most Recent Customer Review

            Paul B

            12/23/2023

            I had the worst experience at 2 Keys Custom Paint and Body. They broke accessories and the paint had tons of contaminants. It looked as if it had been painted in a sand storm. Owner said they'd pay for repairing the broken accessory, but then refused as it was "too expensive". The quote was from a dealer so wasn't inflated. They kept my car for nine weeks and admitted they hadn't touched it until the sixth week, even though I had made an appointment for the work. They lied every time I called to check on the progress and admitted it wasn't their best work when I finally picked up my car. Poor work, lying to customers, and avoiding repairs to damage they caused.

            Local BBB

            Better Business Bureau serving the Fall Line Corridor, Inc.

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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