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            • iMatrix

              5500 Morehouse Dr San Diego, CA 92121

              BBB Accredited Business

            Business ProfileiMatrix

            Internet Marketing Services
            BBB accredited business

            Contact Information

            5500 Morehouse Dr

            San Diego, CA 92121

            Visit Website
            Email this Business
            (800) 462-8749

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            Customer Reviews

            1/5

            Average of 5 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            BBB accredited businessA+

            Accredited Since: 12/17/2015

            Years in Business: 22

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            This business offers custom designed websites and online marketing solutions for businesses.

            Business Details

            Location of This Business
            5500 Morehouse Dr, San Diego, CA 92121
            Email this Business
            BBB File Opened:
            8/20/2002
            Years in Business:
            22
            Business Started:
            12/17/2001
            Business Incorporated:
            10/9/2013
            Accredited Since:
            12/17/2015
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • MH Sub I LLC
            Business Management
            • Mr. Robert N Brisco, CEO
            • Ms. Hannah Wu, Senior Project Manager
            • Mr. Chris Campbell, General Manager
            Contact Information

            Principal

            • Mr. Robert N Brisco, CEO

            Customer Contact

            • Ms. Hannah Wu, Senior Project Manager
            • Mr. Chris Campbell, General Manager
            Additional Contact Information

            Fax Numbers

            • (858) 550-0363
              Primary Fax
            • (858) 362-2265
              Other Fax

            Phone Numbers

            Email Addresses

            Read More Business Details and See Alerts

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/02/2022

            Complaint Type:
            Delivery Issues
            Status:
            Answered
            The same individual continues to call our animal hospital going by different names in order to try and acquire business. He has been calling and saying his name is *************, and ******************, impersonating a doctor. He has been calling not identifying what company he is with or what his intention is. He is asking for doctor's ********* and has been demanding to speak with one of our doctors.When ********* called today, he finally told me he was with Vetmatrix. I asked him to stop calling us and that we are not interested before hanging up.
            Read More
            Read 2 More Complaints

            Customer Reviews

            5 Customer Reviews

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            How BBB Processes Complaints and Reviews

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            Most Recent Customer Review

            Debbie R

            04/09/2023

            I am so unhappy with this company. I am a solo veterinarian and have been working with this company since 2017 - going on 6 years now. The customer service has been so terrible I feel I should warn other veterinarians about using this service. The last 3 edits I requested have taken 10 plus days. One of them I requested 12 days ago and I have heard NOTHING. The edit I needed in all of these last three cases where mistakes THEY made. They removed the photo from my home page and I can't get them to add it back. They also linked my instagram to some account that only is in Spanish. This was the most recent one I am still waiting on.Before that, they removed content and added content without notifying me. This content erroneously stated that I do emergency work (I don't), I offer discounts (nope), I work on species that I do not even work on, and had language that in no way reflects I am a house call veterinarian. I made so. many. phone calls. So many. I could not get this egregious error changed for weeks. When a supervisor called me back - knowing I was upset - he knew nothing about my business. I was so disappointed that no one knew me. At all. 6 years of paying month after month for a subpar website, with many errors, that no one is interested in helping me out with. They were less horrible in 2017 but the decline has been a deep descent. I would not recommend them to anyone. There are so many more companies out there that would give you someone to manage your account and actually take the time to know who you are. I can't reiterate enough how disappointed I am in this dismal service.

            iMatrix Response

            04/21/2023

            Hi ******,
            Were sorry that your experience with iMatrix did not live up to your expectations. We recognize that there were errors on our end that should have been better addressed. We strive to provide the best experience for our customers every step of the way and appreciate your feedback in this instance. We will take direct measures to improve our service quality, QA, and proper communication with our clients so that this does not happen again. Again, we apologize for any inconvenience this has caused you.
            Regards,
            iMatrix
            Read 4 More Customer Reviews

            Local BBB

            Better Business Bureau Serving the Pacific Southwest

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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