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BBB Accredited Business since

Reliable Chimes, Inc

Phone: (540) 786-8093 Fax: (888) 814-7256 View Additional Phone Numbers 6123 Hot Spring Ln, Fredericksburg, VA 22407 http://www.fakecameras.com View Additional Web Addresses

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Sales  of business door chimes. Installation in a limited area.

Sales of wireless driveway alarms. Installation in a limited area .

Assistance of product selection. 

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Reliable Chimes, Inc meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Reliable Chimes, Inc include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 1 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Industry Ratings Comparison | Chart

Customer Complaints Summary Read complaint details

1 complaint closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 1
Total Closed Complaints 1

Customer Reviews Summary Read customer reviews

1 Customer Review on Reliable Chimes, Inc
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1

Additional Information

BBB file opened: October 25, 2010 Business started: 01/01/1993 in VA Business incorporated: 06/11/2001 in VA
Type of Entity


Business Management
Mr. Mark Kimbro, President
Contact Information
Principal: Mr. Mark Kimbro, President
Business Category

Security Control Equipment & System Monitors Security Systems Consultants Chimes & Bells

Products & Services

Reliable Chimes, Inc sells the following brand(s): chimerite, Dakota Alert, Dimango, Eztone, Optex, Rodann, STI, Sureaction

Reliable Chimes, Inc offers the following product(s): Business Door Chimes, CCTV Systems, Driveway Alarms, Inspection Mirrors, Security Mirrors, Simulated Security Cameras, Wireless Door Bells

Method(s) of Payment
Mastercard, Visa, American Express, Discover, Money Order

Purchase order from State and local municipalities.

Purchase order from approved companies

Refund and Exchange Policy
A 30 day return policy is applied to all products. The exception are final sale products.
Please call 1-800-641-4111 or e-mail sales@reliablechimes.com for an
Return Merchandise Authorization number to be displayed on the box as well as a
copy of your receipt to expedite your refund.
Merchandise must be returned in original condition with all
instructions in original boxes & and accessories such as screws and mounting
brackets. Within 30 business days of receipt of the returned merchandise  a
refund will be issued in  the manner in which it was paid( for example, credit
card purchase will be issued a credit to that customers credit card) . Shipping
is paid by the customer for all returns. Shipping is not a refundable expense.
Any shipping charges incurred by RELIABLE CHIMES, INC.  from UPS or USPS shall
be deducted from the refund. Should the merchandise not be returned in
accordance with this policy RELIABLE CHIMES, INC. shall charge the customer a
restocking charge not to exceed 25%. Security cameras restocking will be 25% .
Security mirrors returns will have a 25 % restocking charge for returns/
exchanges unless found to be defective by the manufacturer. Shipping costs for
returns for exchange on Security Mirrors are deducted from any adjustment.
Wholesale orders will incur a 25% restocking fee. ALL SALES MARKED AS  FINAL
will not be accepted for return.  Returns must have an RMA to expedite your
refund or exchange. Merchandise returned for exchange will have no deduction for
shipping with the exception of the items noted above

Customer Review Rating plus BBB Rating Summary

Reliable Chimes, Inc has received 5 out of 5 stars based on 1 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview
Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in Central Virginia. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.