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BBB Accredited Business since 11/25/2009

FUNCOM, Inc. (Headquarters)

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(919) 882-9547View Additional Phone Numbers5826 Fayetteville Rd Ste 201, DurhamNC 27713-8684 Send email to FUNCOM, Inc.

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BBB Accreditation

A BBB Accredited Business since 11/25/2009

BBB has determined that FUNCOM, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised FUNCOM, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 42 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.

Customer Complaints SummaryRead complaint details

42 complaints closed with BBB in last 3 years | 9 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues2
Billing / Collection Issues15
Problems with Product / Service25
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 42

Additional Complaint Information

BBB had previously identified a pattern of complaints concerning customer service issues. The company discussed with BBB in October 2008 ways to correct the cause of the customer complaints. Complaints have decreased in volume since the meeting.

Customer Reviews Summary Read customer reviews

0 Customer Reviews Customer Reviews on FUNCOM, Inc.

Customer Experience Total Customer Reviews
Positive Experience
Neutral Experience
Negative Experience
Total Customer Reviews 0 Customer Reviews

Additional Information

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This firm also has offices located in the following countries:

Funcom NV/
Funcom GmbH
Neugutstrasse 66
CH-8600 Dbendorf
Switzerland

Funcom Oslo AS
Drammensveien 167
N-0277 Oslo
Norway

Funcom Rep Office
Hengchuan Town house
168 Xi Ba He Road,
Chaoyang District
Beijing 100028
P. R. China

BBB file opened: 07/02/2001Business started: 07/01/1993
Type of Entity

Corporation

Incorporated: November 2000, DE

Contact Information
Principal: Mr. Ole Schreiner (President)Customer Contact: Ms. Sheri Tarter (Contact)Mr. Scott Junior (CSR/QA)Ms. Terri Perkins (Media Strategy Dir.)Ms. Janet Racketa (Human Resources)Mr. Edward Walsh (Office Manager)
Number of Employees

49

Business Category

Software Developers, Computer Software Services

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.