BBB Business Review

Is this your Business?

BBB Accredited Business since 08/22/2003

Lulu Press, Inc.

Fax: (919) 459-58673101 Hillsborough St, RaleighNC 27607-5436 Send email to Lulu Press, Inc.View Additional Web Addresses



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BBB Accreditation

A BBB Accredited Business since 08/22/2003

BBB has determined that Lulu Press, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised Lulu Press, Inc.'s rating include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 91 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.

Customer Complaints SummaryRead complaint details

91 complaints closed with BBB in last 3 years | 17 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues8
Billing / Collection Issues5
Delivery Issues22
Guarantee / Warranty Issues1
Problems with Product / Service55
Total Closed Complaints 91

Customer Reviews Summary Read customer reviews

1 Customer Review Customer Reviews on Lulu Press, Inc.

Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 1 Customer Review

Additional Information

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BBB file opened: 07/28/2003Business started: 02/05/2002
Type of Entity

Corporation

Incorporated: May 2003, DE

Contact Information
Principal: Mr. Robert "Bob" Young (CEO / President)Customer Contact: Ms. Rachel Braynin (Manager, Customer Voice)Ms. Kathy Hensgen (VP of Services)
Number of Employees

125

Business Category

Internet Marketers, Book Publishers

Products & Services

Lulu Press, Inc. is an online marketplace for books and ebooks which offers free, instant self-publishing for authors and other content creators.

Alternate Business Names
Lulu.com, Lulu Enterprises, Inc., Lulu Jr., Picture.com

Customer Review Rating plus BBB Rating Summary

Lulu Press, Inc. has received 5.00 out of 5 stars based on 1 Customer Review and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

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What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

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BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.