BBB Accredited Business since 08/22/2003
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A BBB Accredited Business since 08/22/2003
BBB has determined that Lulu Press, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised Lulu Press, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 91 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||8|
|Billing / Collection Issues||5|
|Guarantee / Warranty Issues||1|
|Problems with Product / Service||55|
|Total Closed Complaints||91|
Customer Reviews Summary Read customer reviews
1 Customer Review Customer Reviews on Lulu Press, Inc.
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||1 Customer Review|
Type of Entity
Incorporated: May 2003, DE
Contact InformationPrincipal: Mr. Robert "Bob" Young (CEO / President)Customer Contact: Ms. Rachel Braynin (Manager, Customer Voice)Ms. Kathy Hensgen (VP of Services)
Number of Employees
Internet Marketers, Book Publishers
Products & Services
Lulu Press, Inc. is an online marketplace for books and ebooks which offers free, instant self-publishing for authors and other content creators.
Alternate Business NamesLulu.com, Lulu Enterprises, Inc., Lulu Jr., Picture.com
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview