BBB Business Review

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This business is not BBB accredited.

R2Games.com

C/O Domains By Proxy, LLC 14747 N. Northsight Blvd #111-309, Scottsdale, AZ 85260 http://www.r2games.com


BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

This business provides internet gaming services to consumers, including to those in the United States. Consumers should note that information has come in to the BBB indicating the company is located and headquartered in China.  At this time, BBB is working to verify this information. 


BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for R2Games.com include:

  • Length of time business has been operating
  • 32 complaint(s) filed against business
  • Failure to respond to 10 complaint(s) filed against business
  • 5 complaint(s) filed against business that were not resolved


Customer Complaints Summary Read complaint details

32 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 6
Delivery Issues 5
Guarantee/Warranty Issues 0
Problems with Product/Service 14
Total Closed Complaints 32

Customer Reviews Summary Read customer reviews

17 Customer Reviews on R2Games.com
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 17
Total Customer Reviews 17

Additional Information

BBB file opened: March 05, 2013
Type of Entity

Corporation

Business Management
Luo Can, Owner/Manager Warner Kuo, Member
Contact Information
Principal: Luo Can, Owner/Manager
Principal: John Cromble, Customer Service Manager
Principal: Warner Kuo, Member
Business Category

Internet Gaming

Alternate Business Names
R2Games Entertainment, Inc. Reality Squared Games

Customer Review Rating plus BBB Rating Summary

R2Games.com has received 1 out of 5 stars based on 17 Customer Reviews and a BBB Rating of F.

BBB Customer Review Rating plus BBB Rating Overview
X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.