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          AlphaCard has 1 locations, listed below.

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            • AlphaCard

              17858 SW Upper Boones Ferry Rd Portland, OR 97224-7011

              BBB Accredited Business

            Business ProfileforAlphaCard

            Identification Card Service
            BBB accredited business

            At-a-glance

            Customer Reviews

            1/5stars

            Average of 1 Customer Reviews

            Customer Complaints

            3 complaints closed in last 3 years

            1 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 3/17/2008

            Years in Business: 26

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Overview

            AlphaCard Systems LLC offers custom ID card, lanyard and ribbon printer systems, supplies, and software.

            Products & Services

            Custom ID Printers and Supplies, Custom ID Card Software, ID Badges, Lanyards, ID Cards, and ID Holders, Custom ID and Lanyard Printing and Software Equipment and Services

            Business Details

            BBB File Opened:
            3/17/2008
            Years in Business:
            26
            Business Started:
            1/1/1998
            Business Incorporated:
            1/1/1998
            Accredited Since:
            3/17/2008
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • Alpha Card Systems LLC
            Hours of Operation

            Primary

            M:
            6:30 AM - 5:00 PM
            T:
            6:30 AM - 5:00 PM
            W:
            6:30 AM - 5:00 PM
            Th:
            6:30 AM - 5:00 PM
            F:
            6:30 AM - 5:00 PM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Ms. Amber Hanson, Marketing Manager
            • Mr. Dusty Poole, Director of Customer Service
            • Mr. Andy Learned, Managing Member
            • Mr. Paul Crick, Controller
            Contact Information

            Principal

            • Mr. Andy Learned, Managing Member

            Customer Contact

            • Ms. Amber Hanson, Marketing Manager
            • Mr. Dusty Poole, Director of Customer Service
            Additional Contact Information

            Fax Numbers

            • (503) 684-1590
              Primary Fax

            Customer Complaints

            3 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            09/06/2023

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            I work at a school and use the Alpha ID card printer to print student IDs. While printing IDs on 8/8/23, a plastic piece inside the printer called the Cleaning Roller Assembly snapped in half. I reached out to customer service and explained the issue. They billed me ****** for the replacement, however it was not the part I needed, It was 5 cleaning rollers, and dye film. However, I needed the part that holds the cleaning rollers.I spent a few days going back and forth with a sales rep, who blamed me for the mistake stating "I would have thought you meant the cleaning rollers too." Instead of refunding me for items I did not order or need, they gave me a 10% discount and a week to use it. Furthermore, I was not allowed to apply the 10% to the actual part I needed.The sales person confirmed on 8/18/23, that the Cleaning Roller Assembly part would be overnighted, and I paid the $31.78 for the part. On 8/24/23 we still hadn't received the roller assembly piece, so I reached back out to sales who confirmed it would be overnight shipped on 8/30. After still not receiving it by 9/5, I reached out again to my sales ********** explained that they do not know what is going on, and said customer service would contact me ASAP. 24 hours later, and I have not been contacted.Our students do not have ID's and therefor cannot get working papers, state IDs, or prove they are students at youth functions.I have paid $133.31 to the company for a 31 dollar part that I ordered a month ago, and haven't received, nor have I received any reimbursement for purchased items. Beyond the monetary compensation, the poor business practices are having hugely negative impacts on the students in the school.
            Read More

            Customer Reviews

            1 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Coleasha M

            06/27/2023

            If I had an option, I wouldn't have chosen any stars. This company is horrible.! I basically bought the ** machine from them right when COV** hit. So, it's fair to say I have not used the equipment a lot because I wasn't seeing people nor hiring new employees at the time. I called to see what was going on with it because it wouldn't print. ***** is nasty and very rude!! ************* sold me the ** machine, so I asked to speak to her, let's just say she wasn't as nice when she sold it to me. They are just rude with no answers. ** didn't tell me how the tech support works. You have to pay for every call like $60 every call even if they don't fix it. Run, do not buy from this company. She also didn't tell me anything about buying a tech support package because she stood by their product!! also, it appears it's not a lot of people who works for this company feels like a scam to me.

            Local BBB

            BBB Great West + Pacific

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