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Business Profile

Marble Cleaning

JJ Floor Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Marble Cleaning.

Reviews

Customer Review Ratings

1

Average of 1 Customer Review

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Review Details

  • Dottie B

    Date: 09/23/2024

    We had ****/**** finish our concrete floor in our new construction home. We looked at several floors (mostly commercial) their company had finished. We were initially going to stain the floor. We were told - you pick the floor color/design and we can do anything, but when it got too confusing in what they could do, we opted to just go natural. They said the highest (& most expensive) grinding would look best. The floors now look a MESS which **** is blaming on the slab pour. When slab was poured our builder felt it was one of the best pours he's had. It was very uniform. ****** team used a machine for center of floor but they hand sand the edges which we were aware of. What they didn't say was you would be able to see exactly where the machine grinds ends and hand sanding begins - thus leaving a blotchy, unblended, unsightly floor. When I had **** come out to discuss, he said our floor looked perfect. His only suggestion was to put my furniture on it, live with it, and if still unhappy he would come and 'fix' it. When I told him it should be 'fixed' now he said there's really nothing he would do because it was 'done perfectly'. Our satisfaction was of NO concern to him. No suggestion about how we can come to an equally acceptable resolution, only it is what it is. **** basically washed his hands of this job. This is probably the most frustrating part. Because of this, I would never recommend this company. If something changes, I will update this review.

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