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BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that Web.com Group Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that affect the rating for Web.com Group Inc. include:

  • Length of time business has been operating
  • Complaint volume filed with BBB for business of this size
  • Response to 615 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

615 complaints closed with BBB in last 3 years | 128 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 57
Billing/Collection Issues 280
Delivery Issues 12
Guarantee/Warranty Issues 1
Problems with Product/Service 265
Total Closed Complaints 615

Customer Reviews Summary Read customer reviews

369 Customer Reviews on Web.com Group Inc.
Customer Experience Total Customer Reviews
Positive Experience 289
Neutral Experience 4
Negative Experience 76
Total Customer Reviews 369

Additional Information

BBB file opened: June 29, 2000 Business started: 03/02/1999 in DE Business started locally: 03/02/1999 Business incorporated 03/02/1999 in DE
Type of Entity


Contact Information
Principal: Mr. David Brown, President/CEO
Business Category

Computers - Sys Designers & Consult Internet Selling Services Internet Services

Alternate Business Names
1SCStores 1Shoppingcart.com Atlantic Teleservices Federal TransTel, Inc. Innuity Leads.com LogoYes NameBargain NameSecure PowerYourName Register.com RegisteredSite Internet Services Renex Inc Renovation Experts Solid Cactus Solid cactus.com Group, Inc. Web.com Search Agency Web.com, Inc. Website Pros.com

Customer Review Rating plus BBB Rating Summary

Web.com Group Inc. has received 4.72 out of 5 stars based on 369 Customer Reviews and a BBB Rating of A+.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.