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BBB Accredited Business since 10/04/2004
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A BBB Accredited Business since 10/04/2004
BBB has determined that Lumber Liquidators, Inc. meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
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Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Lumber Liquidators, Inc.'s rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 433 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints SummaryRead complaint details
|Complaint Type||Total Closed Complaints|
|Advertising / Sales Issues||34|
|Billing / Collection Issues||9|
|Guarantee / Warranty Issues||68|
|Problems with Product / Service||279|
|Total Closed Complaints||433|
Type of Entity
Incorporated: November 1999, MA
Business ManagementPrincipal: Mr. Brian Pullin (Director of Customer Care)Customer Contact: Ms. Shari Hall (Supervisor, Warranty & Chargeback Services)Ms. Denise Harlow (Customer Care Lead)Ms. Clarissa Mosley (Charge Back Specialist Claim)
Number of Employees
Floors - Hardwood, Hardwood Floor Contractors, Floor Materials - Retail
Industry TipsREFUNDS AND EXCHANGES
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Southeastern Virginia & Northeastern North Carolina. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Lumber Liquidators, Inc. is in this range.
Types of Complaints Handled by BBB
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Guarantee or Warranty
Additional Phone Numbers
- (757) 951-7429
BBB Complaint Process
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What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.