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          Purity Products has 1 locations, listed below.

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            Business ProfileforPurity Products

            Catalog Shopping
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            2.15/5stars

            Average of 61 Customer Reviews

            Customer Complaints

            55 complaints closed in last 3 years

            26 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 11/24/1998

            Years in Business: 33

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Overview

            This is a mail order company. 

            Business Details

            BBB File Opened:
            9/1/1994
            Years in Business:
            33
            Business Started:
            1/1/1991
            Business Incorporated:
            8/13/1993
            Accredited Since:
            11/24/1998
            Type of Entity:
            Corporation
            Alternate Business Name
            • Water Pure, Inc.
            Business Management
            • Mr. Jahn Levin, President
            Contact Information

            Principal

            • Mr. Jahn Levin, President

            Customer Contact

            • Ms. Hibris Baez, Research and Support Manager
            Additional Contact Information

            Fax Numbers

            • (516) 767-1756
              Primary Fax

            Phone Numbers

            Customer Complaints

            55 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            02/07/2024

            Complaint Type:
            Problems with Product/Service
            Status:
            Resolved
            On 12/19/2023, I ordered 12 bottles of Green ***** melatonin totaling $122.85, order #*********. Between 12/20/2023 and approximately 1/12/2024, I called the company four times speaking to a different individual each time three telling me that they would call me back and advise me as to why I had not received my order. That did not happen. The last person I spoke to, ********, was a supervisor, who told me the reason the product was not sent was because the bottles expire in 08/24 and the product would not be used up by then. I suggested they send a partial order of five. *** advised they would credit me the $122.85 and charge me $57.40 because there was no shipping. Since neither ones of those things happened, and I had not received the product, I subsequently emailed the president, on/about 01/16/2024. The response email stated the invoice was $64.35; however, my credit card was not charged. No apology, no explanation, nothing, but five items were sent/received, order#********. These five products were more expensive, why? I was doing them a favor taking them off their hands. Seven days ago I sent an email requesting the difference back and they received it ticket #*****. Terrible customer service, as there has been no response either by email or telcall. They owe me the difference of $122.85, which they charged, and the five bottles they sent with invoice $64.35, even though they said there was no shipping ($6.95), which is $58.50. I am tired of dealing with this incompetent company and won't again after I get my money back. Terrible customer service. Would never refer this company to anyone and the person who referred me to them has been advised about this issue. She stated that she will not refer anyone else to them as well and she is a doctor. You have lost business due to your terrible customer service.
            Read More

            Customer Reviews

            61 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Meryle S

            02/29/2024

            Biotin is the product that I have used, and it does what it says.I sent them an email, and they are prompt to answer.

            Local BBB

            BBB Serving Metropolitan New York

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