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      Country
          Country

          Find a Location

          HostPapa Inc has 3 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.
            • HostPapa Inc

              102 - 5063 North Service Road Burlington, ON L7L 5H6

              BBB Accredited Business
            • HostPapa Inc

              1623 Military Road #1013 Niagara Falls, NY 14304

            • Host Papa, Inc.

              1623 Military Road #1013 Niagara Falls, NY 14304

            Business ProfileforHostPapa Inc

            Web Hosting
            HeadquartersMulti Location Business
            BBB accredited business
            The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

            At-a-glance

            Customer Reviews

            1.11/5stars

            Average of 9 Customer Reviews

            Customer Complaints

            21 complaints closed in last 3 years

            7 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 13/8/2010

            Years in Business: 17

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Related Categories

            Overview

            HostPapa, based in Burlington, Ontario, Canada, is a web hosting and cloud services provider for small businesses around the globe.

            Products & Services

            HostPapa offers enterprise-grade solutions to small business owners worldwide in a one-stop-shop, including WordPress, VPS, & shared web hosting; domains; security products; & email/office productivity suites (incl. Microsoft 365, Google Workspace).

            Business Details

            This is a multi-location business.

            Find a Location

            HostPapa Inc has 3 locations, listed below.

            *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

              Country
              Please enter a valid location.
              • HostPapa Inc

                102 - 5063 North Service Road Burlington, ON L7L 5H6

                BBB Accredited Business
              • HostPapa Inc

                1623 Military Road #1013 Niagara Falls, NY 14304

              • Host Papa, Inc.

                1623 Military Road #1013 Niagara Falls, NY 14304

              BBB File Opened:
              10/8/2011
              Years in Business:
              17
              Business Started:
              1/1/2007
              Accredited Since:
              13/8/2010
              Type of Entity:
              Corporation
              Business Management
              • Mr. Jamie Opalchuk, CEO
              • Mrs. Josey Devereaux, Controller
              Contact Information

              Principal

              • Mr. Jamie Opalchuk, CEO

              Customer Contact

              • Mr. Jamie Opalchuk, CEO
              • Mrs. Josey Devereaux, Controller
              Additional Contact Information

              Fax Numbers

              • (905) 319-9373
                Primary Fax

              Phone Numbers

              Website Addresses

              Customer Complaints

              21 Customer Complaints

              Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

              File a Complaint

              Most Recent Customer Complaint

              22/02/2024

              Complaint Type:
              Advertising/Sales Issues
              Status:
              Answered
              Worst hosting experience I have ever had and their services are all about gaining new customers and getting rid of existing customers by attempting to ****** unnecessary funds to continue providing services which were signed up for in the first place. I switched over to them in February 2023 and just shy of the 1 year anniversary of being with them they started bombarding me with emails saying I was using "too much" of their services, and I was the reason for causing server slow downs and even crashes. To let you know how frequently I was working on my blog hosted through these guys, like I said I joined in February 2023 and in total have written 28 blogs. Since October 2023 I have written all of 3 blogs: Oct 24th, Dec 24th and Jan 25th, 2024. The emails of over usage started coming in January or early February (got so many can't keep track) - suggesting I should upgrade and pay more. If a site that has written only 28 blogs in 13 months is "over usage" then that's the host's problem, not the users. Frankly there may be excess traffic of some sort, but it's nothing to do with customer usage. A snapshot of activities shows that in the last 7 days there were 1.5 thousand attempts to hack/access my website that were blocked. That is activity outside of the consumer's control and one for which the hosting company is responsible for maintaining. I personally have paid for my own extra protection to prevent hacking.
              Read More

              Customer Reviews

              9 Customer Reviews

              What do you think? Share your review.

              How BBB Processes Complaints and Reviews

              Start a Review

              Most Recent Customer Review

              Shelley J

              1 star

              20/08/2023

              This is one of the worst hosting experiences I've ever had. I was a customer for a company that Host Papa bought (***** *****) and I was happy with that service. From the moment Host Papa acquired them, suddenly features of my contract became Ala carte offerings for a monthly charge and were no longer available to me. One of the highlights was email capacity. On my old plan, I had unlimited, but then I was relentlessly hounded by someone on their staff that I had to reduce my email to 500MB. Like 2-3 emails a day. I told them I was on a plan that had unlimited, and they told me my plan had changed. The kicker is, as I was reducing my email capacity, they shut off all my addresses. I had to tell them that I did what they were asking and for them to go look and they then turned them back on. Not to mention every 6 months something would go wrong like days of downtime, that they would blame my ISP on, but everything would work except for Host Papa hosted content. I knew my contract was up in Aug, but I was never sent any email (they know how to send them) to tell me my contract was up. So I come to find all my sites and emails disabled. I asked them why they didn't notify me and was told they tired to send me an email. I never got any messages from them at all. I called and asked to switch to a monthly plan, but they told me via a support ticket they can't do that (after they said the could) because I am a "legacy contract". But they had no problem altering my plan when they needed to. This place is a mess, their customer service is horrible, and they seem to not care about smaller clients unless you buy add-ons.

              HostPapa Inc Response

              06/10/2023

              Hello *******, Thank you for your feedback! At HostPapa, we take great pride in delivering exceptional customer service, and it saddens us to acknowledge that we fell short of our high standards in your recent interaction. We extend our sincere apologies for any inconvenience or frustration this may have caused you, and we deeply regret the impact of this experience. Upon reviewing your account history, I've noticed that our Solutions team has come across a few problems with your account's resource consumption. To prevent damaging the server's performance and the other customers accommodated in the same shared web hosting environment, my coworkers in the Solutions Department have contacted you to address the problem as promptly as possible. In a shared web hosting environment, your account shares server resources with other customers who are also hosted on the same server. Every time a customer account experiences a surge in resource consumption, it may have an adverse effect on the server's general stability and negatively affect the performance of all other clients utilizing the same hosting environment. When this happens, we get in touch with the customer to see if we can offer any assistance in resolving the issue and preventing it from happening again. Although switching to a plan that better meets your needs might be simpler, my teammates also proposed a technical repair, which requires investigating the problem to determine whether it can be rectified. Each and every one of our customers' experiences is important to us; we really hope that everyone can appreciate this policy. We regret any discomfort this may have caused, however, please note that our resource usage is explicitly specified in our Terms of Service and that the limitations and allocated resources for each of our services and plans are properly described on our website, publicly available for everyone. According to our mail records, we have sent two emails about the continuation of your web hosting service in relation to its renewal. These communications are as follows: -> The 30-day renewal notification. We send out a notification via email 30 days prior to a service's renewal date. -> The 15-day renewal notification. An additional notification is sent 15 days prior to the renewal date when the invoice is also issued. Notifications such as those stated above are delivered to the primary email address on file. It is our customer's responsibility to supply an email address that is fully operational. Unless explicitly requested by our clients, we are unable to change that email address ourselves. In addition, should the auto-renewal function be enabled, and an invoice is generated by our system, we'll try to charge the associated payment method. The product was configured to automatically renew in your case, however, the payment method is no longer valid. This, unfortunately, is not something that is within the purview of our authority. As the invoice was not settled on time, the hosting service was suspended, ultimately resulting in an interruption in your service. We take all necessary measures on our end to ensure our customers' service continuity, as we understand the importance of having a continuous, and reliable service. Unfortunately, we are unable to take care of everything from our end and we require our customers to meet us halfway with a few measures on their end. Regarding monthly billing terms, that is something we offer, however, after checking your most recent ticket with us, I've noticed that there were a few misunderstandings, for which we are terribly sorry. I have also noticed, however, that my colleagues were able to apply a monthly term to your hosting services. It appears that the next day you opted to terminate your services. We're very sorry that this whole situation caused you any discomfort of any sort however, please know that it was not our intent to cause any trouble. We are only here to help you with everything that you may need down the road in order to achieve your goals and objectives in terms of web hosting. Have a great day ahead! Nicolae Customer Happiness Manager HostPapa Inc.

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