BBB Logo

Better Business Bureau ®
Start With Trust®
Greater Houston and South Texas

BBB Business Review

This Business is not BBB accredited

Treegloo

Phone: (713) 487-9822 14019 Southwest Fwy Ste 301-188, Sugar Land, TX 77478 http://www.treegloo.com ! Treegloo is Believed to Be Out of Business !

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Based on BBB files, this business has a BBB Rating of No Rating. The reason is as follows:

  • This business has no rating because BBB has information indicating it is out of business.


Customer Complaints Summary Read complaint details

174 complaints closed with BBB in last 3 years | 30 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 117
Guarantee/Warranty Issues 1
Problems with Product/Service 48
Total Closed Complaints 174

Additional Complaint Information

BBB records indicate a pattern of complaints from consumers alleging that while Treegloo.com stated a 2-4 week delivery window on its website, the company delayed orders of its laptop and electronic tablet cases by several months or more. Consumer complaints also alleged difficulty reaching the business' customer service department and/or difficulty getting responses from Treegloo.com to online and telephone inquiries for order status or refund requests. Several complaints also reported product quality issues.

On February 18, 2013 BBB opened an investigation and contacted Treegloo.com and its owner, Ms. Amanda Hanawa requesting additional background information on Treegloo.com and notifying the company of its pattern of complaints. Treegloo.com did provide a response on February 19, 2013 stating customers had not given the company ample time to respond to inquiries and, in most cases, immediately filed complaints with the BBB instead of trying to resolve outstanding issues with Treegloo.com. In response to the company's letter, BBB asked for additional information and clarification regarding what an ample time period for response would be, as many consumers reported waiting 36 hours or more before filing a BBB complaint. BBB also asked Treegloo.com to address reasons and offer possible solutions as to why items were not shipped within the company's advertised shipping window. The company did not provide a follow-up response to the inquiry.

Please note the address provided by Treegloo to the BBB is not a physical location for the manufacturer. Public records indicate it is a postal drop box.

Please understand that this company is not an accredited business or registered with the BBB. However, the BBB processes complaints for both credited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months. 

Additional Information

top
BBB file opened: April 28, 2011
Business Management
Ms. Amanda Marie Hanawa, President Mr. Jonathan Reiger, Manager
Contact Information
Principal: Ms. Amanda Marie Hanawa, President
Customer Contact: Mr. Jonathan Reiger, Manager
Business Category

COMPUTER - SUPPLIES & PARTS

X

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.

X

About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX
X

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

X

BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

X

What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

X

What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

X

Thank you for your feedback!

Help us improve by taking our survey.

X

BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations

X

According to information in BBB files, it appears that this business is no longer in business.