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This business is not BBB accredited.

Treegloo

Phone: (713) 487-9822 14019 Southwest Fwy Ste 301-188, Sugar Land, TX 77478 http://www.treegloo.com ! There is an alert on Treegloo !


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BBB Accreditation

This business is not BBB accredited.

Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

To be accredited by BBB, a business must apply for accreditation and BBB must determine that the business meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses must pay a fee for accreditation review/monitoring and for support of BBB services to the public.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for Treegloo include:

  • 171 complaint(s) filed against business
  • Failure to respond to 62 complaint(s) filed against business
  • 3 complaint(s) filed against business that were not resolved
  • Business has failed to resolve underlying cause(s) of a pattern of complaints

Factors that raised the rating for Treegloo include:

  • Length of time business has been operating

The BBB can confirm the company is still in business, however, they have failed to respond to the BBB to resolve and address complaint issues.


Customer Complaints Summary Read complaint details

171 complaints closed with BBB in last 3 years | 13 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 7
Billing/Collection Issues 1
Delivery Issues 116
Guarantee/Warranty Issues 1
Problems with Product/Service 46
Total Closed Complaints 171

Additional Complaint Information

BBB records indicate a pattern of complaints from consumers alleging that while Treegloo.com stated a 2-4 week delivery window on its website, the company delayed orders of its laptop and electronic tablet cases by several months or more. Consumer complaints also alleged difficulty reaching the business' customer service department and/or difficulty getting responses from Treegloo.com to online and telephone inquiries for order status or refund requests. Several complaints also reported product quality issues.

On February 18, 2013 BBB opened an investigation and contacted Treegloo.com and its owner, Ms. Amanda Hanawa requesting additional background information on Treegloo.com and notifying the company of its pattern of complaints. Treegloo.com did provide a response on February 19, 2013 stating customers had not given the company ample time to respond to inquiries and, in most cases, immediately filed complaints with the BBB instead of trying to resolve outstanding issues with Treegloo.com. In response to the company's letter, BBB asked for additional information and clarification regarding what an ample time period for response would be, as many consumers reported waiting 36 hours or more before filing a BBB complaint. BBB also asked Treegloo.com to address reasons and offer possible solutions as to why items were not shipped within the company's advertised shipping window. The company did not provide a follow-up response to the inquiry.

Please note the address provided by Treegloo to the BBB is not a physical location for the manufacturer. Public records indicate it is a postal drop box.

Please understand that this company is not an accredited business or registered with the BBB. However, the BBB processes complaints for both credited and non accredited businesses. Complaints are reported once they have closed and will remain on the company’s report for 36 months. 

Customer Reviews Summary Read customer reviews

0 Customer Reviews on Treegloo
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: April 28, 2011
Business Management
Ms. Amanda Marie Hanawa, President Mr. Jonathan Reiger, Manager
Contact Information
Principal: Ms. Amanda Marie Hanawa, President
Customer Contact: Mr. Jonathan Reiger, Manager
Business Category

COMPUTER - SUPPLIES & PARTS

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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.