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Find a Location

Stripe, Inc. has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stripe, Inc.

      354 Oyster Point Blvd South San Francisco, CA 94080-1912

      BBB Accredited Business

    Business ProfileforStripe, Inc.

    Payment Processing Services
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.05/5stars

    Average of 160 Customer Reviews

    Customer Complaints

    1,121 complaints closed in last 3 years

    485 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 5/31/2013

    Years in Business: 15

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Stripe is a technology company offering software that allows individuals and businesses to make and receive payments over the Internet.

    Business Details

    Location of This Business
    354 Oyster Point Blvd, South San Francisco, CA 94080-1912
    BBB File Opened:
    7/24/2012
    Years in Business:
    15
    Business Started:
    4/13/2009
    Business Started Locally:
    4/13/2009
    Business Incorporated:
    4/13/2009
    Accredited Since:
    5/31/2013
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    BBB records show a license number of 2546 for this business, issued by Department of Business Oversight. The expiration date of this license is 6/8/2024.

    These agencies may include:

    Department of Business Oversight

    1515 K Street, Suite 200

    Sacramento CA 95814

    (866) 275-2677

    http://www.dbo.ca.gov/About_DBO/contact_us.asp

    Type of Entity:
    Corporation
    Number of Employees:
    4000
    Business Management
    • Customer Service
    Additional Contact Information

    Email Addresses

    Customer Complaints

    1,121 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    04/04/2024

    Complaint Type:
    Product Issues
    Status:
    Answered
    Dear BBB.org Team,I don't like to file complaints or make claims, but I have been suffering from great stress for months caused by Stripe's retention of my money on their platform. About 11 months ago I used and relied on Stripe to receive payments for my online store, I received several payments and everything seemed to be going well, but a few days later I received an email saying that my account was blocked. and that my money will be held for 120 days and then returned. It seemed like abuse to me, since they didn't give me any explanations, but I accepted, I accepted the decision and I waited for the time, after the time, I request my money back and Stripe doesn't give me a response, the customer service doesn't respond and they don't They give me explanations. My small business is about to go to waste since Stripe took my profits. Currently, Stripe owes me $535.48 (I attach evidence)Gentlemen of bbb.org, I'm tired of waiting and going through stress, and I request that you help me recover the money that Stripe stole from me. Thanks in advance.stripe account information email: ***************** account id: *********************
    Read More

    Customer Reviews

    160 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Dan B

    1 star

    04/15/2024

    STAY AWAY!!!I created an account with no issues, the account was open for several months before my first transaction.... After the first transaction, they wanted to hold my money because all of a sudden they "needed more info". I have been back and forth with them for a couple months now, they keep asking for the same info and my payment has been paused.THIS COMPANY IS A FRAUD!

    Local BBB

    BBB serving the San Francisco Bay Area and Northern Coastal California

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