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          Endeavor DNA, Inc. has 1 locations, listed below.

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            Business ProfileforEndeavor DNA, Inc.

            Laboratory Testing
            BBB accredited business

            At-a-glance

            Customer Reviews

            3/5stars

            Average of 2 Customer Reviews

            Customer Complaints

            1 complaints closed in last 3 years

            0 complaints closed in last 12 months

            BBB Rating & Accreditation

            Accredited Since: 2/1/2016

            Years in Business: 18

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Business Details

            BBB File Opened:
            5/4/2006
            Years in Business:
            18
            Business Started:
            1/1/2006
            Business Started Locally:
            1/1/2006
            Business Incorporated:
            8/31/2015
            Accredited Since:
            2/1/2016
            Type of Entity:
            Corporation
            Alternate Business Name
            • Endeavor DNA Laboratories
            Hours of Operation

            Primary

            M:
            7:00 AM - 6:00 PM
            T:
            7:00 AM - 6:00 AM
            W:
            7:00 AM - 6:00 AM
            Th:
            7:00 AM - 6:00 AM
            F:
            7:00 AM - 6:00 AM
            Sa:
            Closed
            Su:
            Closed
            Business Management
            • Mr. Daniel Slowinski, Vice President/COO
            • Mr. Matthew Evans, President/CEO
            • Mrs. Lizett Ortega, Director of DNA Services
            Contact Information

            Principal

            • Mr. Matthew Evans, President/CEO

            Customer Contact

            • Mrs. Lizett Ortega, Director of DNA Services
            Additional Contact Information

            Fax Numbers

            • (915) 974-3877
              Primary Fax

            Phone Numbers

            Customer Complaints

            1 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            12/03/2021

            Complaint Type:
            Problems with Product/Service
            Status:
            Answered
            My children and I paid for COVID rapid testing in this lab before traveling to my sister in ** for Thanksgiving. We got the results and I got a positive result. Not conformed with this result, my son called to inquire and they didn't even check, they just said it was right. We canceled the trip and I went to get tested elsewhere the next day and that result was negative. I called this lab to let the know and the supervisor, ***************************, told me during our phone conversation that I could get an antibody test and if it was negative, I would get the refund I was requested. Thankfully I had my children listening to the conversation as they were just as upset as I am. I got the antibody test and it's negative. Both the director and her called me ******************** which leads me to believe I was given someone else's results in the first place. Now they won't issue the refund after I proved their results were wrong and there's probably a ******************** out there with the wrong results (mine) too. I asked for refund of the 4 tests because we don't trust this place, the Target order I had place for stuff we were taking on the trip I canceled and ******* order for the food I had to buy since we had to stay and couldn't go out due to the fake "positive" results. We each paid $99 for the test. My dad passed away on 07/01/2021 and we wanted to spend the first Thanksgiving without him, together. Due to this error, we were not able to and they are refusing the refund they said I would get if I provided the negative antibody test.
            Read More

            Customer Reviews

            2 Customer Reviews

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            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Cameron N

            05/06/2023

            This is the lab that tests for DNA Direct Paternity Tests. I would not recommend. It took them 7 days to get the kit back in the mail. So since it showed up Friday. I didn’t get the results until the next Wednesday which is another 5 days. DNA Direct advertises 1-2 business days which would have been Tuesday. I would not trust this lab to perform lab tests. The results aren’t even permissible in court. ** **** ***** ** ********** ********** *** ******** ***** ******* *** **************

            Local BBB

            BBB El Paso

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