Find us on Google+
Text Sizesmall medium large

BBB Accredited Business since

Tech to Us

Phone: (800) 516-7989 750 Main St Ste 706, Hartford, CT 06103 http://www.techtous.com



BBB Business Reviews may not be reproduced for sales or promotional purposes.

Description

Technical support services for computers and other technology products.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that Tech to Us meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.


Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for Tech to Us include:

  • Length of time business has been operating
  • Response to 2 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2 complaints closed with BBB in last 3 years | 1 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 2
Total Closed Complaints 2

Customer Reviews Summary Read customer reviews

1 Customer Review on Tech to Us
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 1
Total Customer Reviews 1

Additional Information

BBB file opened: August 17, 2011 Business started: 07/07/2010 Business started locally: 07/07/2010 Business incorporated 07/07/2010 in CT
Type of Entity

Corporation

Business Management
Mr. Guy Citarella, CEO
Contact Information
Principal: Mr. Guy Citarella, CEO
Business Category

Computers Hardware, Software & Services Computers - Network Security Call Centers Storage - Data Custom Computer Programming Services (NAICS: 541511)

Refund and Exchange Policy
Tech to Us has a 100% Money Back Guarantee on the initial incident.

If we can't fix the issue you called us about, we will provide a full refund.
Alternate Business Names
Commprise, Inc
Products & Services

Tech to Us is a fully US based and staffed provider of computer tech support services. We support both home users and the small business customer.

X

BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.