BBB Business Review
BBB Accredited Business since 05/31/2003
Clarus Marketing Group, LLC
Phone: (860) 358-9198Fax: (860) 760-6465100 Roscommon Dr Ste 302, Middletown, CT 06457-7558 Send email to Clarus Marketing Group, LLCwww.clarusmarketing.comView Additional Web Addresses
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BBB Accreditation
A BBB Accredited Business since 05/31/2003
BBB has determined that Clarus Marketing Group, LLC meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 16 factors. Get the details about the factors considered.
Factors that raised Clarus Marketing Group, LLC's rating include:
- Length of time business has been operating.
- Complaint volume filed with BBB for business of this size.
- Response to 262 complaint(s) filed against business.
- Resolution of complaint(s) filed against business.
- BBB has sufficient background information on this business.
Customer Complaints Summary
| Complaint Type | Total Closed Complaints |
|---|---|
| Advertising / Sales Issues | 67 |
| Billing / Collection Issues | 126 |
| Delivery Issues | 1 |
| Problems with Product / Service | 68 |
| Guarantee / Warranty Issues | 0 |
| Total Closed Complaints | 262 |
Complaint Details | Definitions | BBB Complaint Process | File a Complaint
Additional Information
topType of Entity
Limited Liability Company
Contact Information
Principal: Mr. Tom Caporaso (President/COO)Customer Contact: Alice Rand (Customer Service Manager)Ms. Rhiannon HerrmannBusiness Category
Buying Clubs & Group Purchasing Service, Internet Marketing Services, Internet Shopping
Products & Services
Clarus Marketing Group, LLC offers members only savings clubs.
Alternate Business Names
MovieTicketDiscounts.com, FreeShipping.com, InternetInsidersClub.com, Insiders-Club.com, CMG Free ShippingIndustry Tips
Advertising Online - Before You Start, Get to Know the Ground RulesCounterfeit Coupons Offer No Savings
Discount Buying Clubs: What You Order is Not Always What You Get
Dont Forget to File for Rebates
Keep Those Customers Coming Back!
LocationsX
1 Locations
-
100 Roscommon Dr Ste 302
Middletown, CT 06457-7558(860) 358-9198Directions
Industry Comparison ChartX
The information in the table below represents an industry comparison of businesses which are of the same relative size. This is based on BBB's database of businesses located in Connecticut. Businesses may engage in more than one type of business. The percent of time the business engages in a type of business is not accounted for. There is no known industry standard for the number of complaints a business can expect. The volume of business and number of transactions may have a bearing on the number of complaints received by BBB.
*Clarus Marketing Group, LLC is in this range.
Types of Complaints Handled by BBB
BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:
- Advertising or Sales
- Billing or Collection
- Problems with Products or Services
- Delivery
- Guarantee or Warranty
We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.
BBB Complaint Process
Your complaint will be forwarded to the company within two business days. The company will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the company's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.
Industry Tips for Buying Clubs & Group Purchasing Service
Advertising Online - Before You Start, Get to Know the Ground RulesCounterfeit Coupons Offer No Savings
Discount Buying Clubs: What You Order is Not Always What You Get
Dont Forget to File for Rebates
Keep Those Customers Coming Back!
What is BBB Advertising Review?
BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.
What government actions does BBB report on?
BBB reports on known significant government actions involving business' marketplace conduct.