BBB Logo

Better Business Bureau ®
Start With Trust®
In Concord, NH

BBB Business Review

What is a BBB Business Review?

BBB Accredited Business since 01/31/1996


Phone: (800) 221-2216Fax: (603) 357-454853 Summer Street, KeeneNH 03431View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Small Groups. Small Ships. Private Journeys. We offer more than 75 Small Group Journeys uniquely designed for our intimate groups of never more than 16 guests.

BBB Accreditation

A BBB Accredited Business since 01/31/1996

BBB has determined that Alexander+Roberts meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised Alexander+Roberts' rating include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint TypeTotal Closed Complaints
Advertising / Sales Issues0
Billing / Collection Issues0
Problems with Product / Service0
Delivery Issues0
Guarantee / Warranty Issues0
Total Closed Complaints 0

Additional Information


Designated T.O.P. tour operator by A.S.T.A. American Society of Tour Operators.

BBB file opened: 11/01/1995Business started: 01/01/1947Business started locally: 06/01/1995
Type of Entity


Incorporated: January 1995, NH

Contact Information
Principal: Robert Drumm (President)Customer Contact: Beth Karlicek (Director of Operations) Helena Novak (Director of Planning)
Number of Employees


Business Category

Travel Agencies & Bureaus

Alternate Business Names
General Tours Inc., Delta Dream Vacations, TBI Tours, General Tours World Traveler
Industry Tips
BBBTips On Airline Travel
BBB Warns of Deceptive Travel-Related Promotions
Business Travel Costs
Vacation and Travel
BBB Warns Vacationers: Travel-Related Fraud is on the Rise

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.