BBB Business Review

BBB Accredited Business since

Phone: (614) 602-8190 Fax: (614) 602-8193 9976 Brewster Ln, Powell, OH 43065

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Lean Six Sigma e-Learning courses * Online project simulations * Discrete event simulation software * Data analysis software * Project tracking software

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating.
  • No complaints filed with BBB.
  • BBB has sufficient background information on this business.

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 10, 2012 Business started: 02/29/2000 in OH Business started locally: 02/29/2000
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William M. Hathaway, President/ CEO Ms. Ellen Milnes, Communication Specialist Ms. Alison Smith, Director of Finance
Contact Information
Principal: Mr. William M. Hathaway, President/ CEO
Customer Contact: Ms. Ellen Milnes, Communication Specialist
Business Category

Online Education Computer Software Publishers & Developers Business Processing Optimization Training Programs Adult & Continuing Education

Method(s) of Payment
Credit card, check/money order, or corporate Purchase Order (US and Canada only)
Refund and Exchange Policy
Due to the nature of the products and the manner in which MoreSteam sells them, we limit the circumstances under which we can accommodate returns and requests for refunds. Here are some guidelines: If you have viewed five (5%) percent or more of the Product, we reserve the right to decline your request for a refund. To put this guideline in context, MoreSteam sells some courses that are approximately 140 hours long. This guideline allows you to review seven hours of course content to determine if the MoreSteam instructional design fits with your abilities. Five percent of shorter courses, of course, entails review of a lesser amount of material. If your request for refunds is made outside of thirty (30) days from purchase, we reserve the right to decline your request for a refund. There are a couple of other limitations: * MoreSteam will not refund third-party costs, such as shipping or credit card processing fees. * Some MoreSteam courses come with third-party software. Any request for a refund of fees for a course including associated software will require return of the software.
Alternate Business Names, LLC
Additional Information

This company is a provider of online e-Learning courses and deployment support technology.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

What is a BBB Business Review?

We offer free reviews on businesses that include background, licensing, consumer experience and other information such as governmental actions that is known to BBB. These reviews are provided for businesses that are BBB accredited and also for businesses that are not BBB accredited.


About BBB Business Review Content & Services:

Some Better Business Bureaus offer additional content & services in BBB Business Reviews.
The additional content & services are typically regional in nature or, in some cases, a new product or service that is being tested prior to a more general release.
Not all enhanced content & services are available at all Better Business Bureaus.

Professional AffiliationsX

Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.


What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


Thank you for your feedback!

Help us improve by taking our survey.


BBB Reporting Policy

As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

BBB Business Reviews generally cover a three-year reporting period. BBB Business Reviews are subject to change at any time.

Find a LocationX

  Change Location
Show Only Accredited Locations