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BBB Accredited Business since

Phone: (614) 602-8190 Fax: (614) 602-8193 9976 Brewster Ln, Powell, OH 43065

BBB Business Reviews may not be reproduced for sales or promotional purposes.


Lean Six Sigma e-Learning courses * Online project simulations * Discrete event simulation software * Data analysis software * Project tracking software

BBB Accreditation

A BBB Accredited Business since

BBB has determined that meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for include:

  • Length of time business has been operating
  • No complaints filed with BBB

Industry Ratings Comparison | Chart

Customer Complaints Summary

0 complaints closed with BBB in last 3 years | 0 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 0
Billing/Collection Issues 0
Delivery Issues 0
Guarantee/Warranty Issues 0
Problems with Product/Service 0
Total Closed Complaints 0

Customer Reviews Summary Read customer reviews

0 Customer Reviews on
Customer Experience Total Customer Reviews
Positive Experience 0
Neutral Experience 0
Negative Experience 0
Total Customer Reviews 0

Additional Information

BBB file opened: March 10, 2012 Business started: 02/29/2000 in OH Business started locally: 02/29/2000
Type of Entity

Limited Liability Company (LLC)

Business Management
Mr. William M. Hathaway, President/ CEO Ms. Ellen Milnes, Communication Specialist Ms. Alison Smith, Director of Finance
Contact Information
Principal: Mr. William M. Hathaway, President/ CEO
Customer Contact: Ms. Ellen Milnes, Communication Specialist
Business Category

Online Education Computer Software Publishers & Developers Business Processing Optimization Training Programs Adult & Continuing Education

Method(s) of Payment
Credit card, check/money order, or corporate Purchase Order (US and Canada only)
Refund and Exchange Policy
Due to the nature of the products and the manner in which MoreSteam sells them, we limit the circumstances under which we can accommodate returns and requests for refunds. Here are some guidelines: If you have viewed five (5%) percent or more of the Product, we reserve the right to decline your request for a refund. To put this guideline in context, MoreSteam sells some courses that are approximately 140 hours long. This guideline allows you to review seven hours of course content to determine if the MoreSteam instructional design fits with your abilities. Five percent of shorter courses, of course, entails review of a lesser amount of material. If your request for refunds is made outside of thirty (30) days from purchase, we reserve the right to decline your request for a refund. There are a couple of other limitations: * MoreSteam will not refund third-party costs, such as shipping or credit card processing fees. * Some MoreSteam courses come with third-party software. Any request for a refund of fees for a course including associated software will require return of the software.
Alternate Business Names, LLC
Additional Information

This company is a provider of online e-Learning courses and deployment support technology.

Industry Ratings Comparison Chart X
Same Relative Size   All Businesses
The information in the chart below represents an industry ratings comparison of businesses which are of the same relative size or for all businesses (see toggle). This is based on BBB's database of businesses located in 21 Counties in Central Ohio. Businesses may engage in more than one type of business.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.