Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.
      Country
          Country

          Find a Location

          Stiebel Eltron, Inc. has 1 locations, listed below.

          *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

            Country
            Please enter a valid location.

            Business ProfileforStiebel Eltron, Inc.

            Water Heater Manufacturers
            BBB accredited business

            At-a-glance

            Customer Reviews

            3.67/5stars

            Average of 3 Customer Reviews

            Customer Complaints

            This business has 0 complaints

            BBB Rating & Accreditation

            Accredited Since: 2/27/2012

            Years in Business: 44

            Customer Reviews are not used in the calculation of BBB Rating

            Overview of BBB Rating

            Products & Services

            According to the information provided by this company it manufactures and sells tank-less electric water heaters, hand dryers, heat pump water heaters, wall mounted electric space heaters and components for thermal solar systems.

            Business Details

            BBB File Opened:
            12/31/2008
            Years in Business:
            44
            Business Started:
            1/1/1980
            Business Incorporated:
            3/19/1990
            Accredited Since:
            2/27/2012
            Type of Entity:
            Corporation
            Contact Information

            Principal

            • Mr. Frank Stiebel, President

            Customer Contact

            • Mr. Frank Stiebel, President
            • Mr. Jonathan Walsh, Business Administrator
            • Mr. Paul Barnard, Customer Service Representative
            • Mr. Fran Jackman
            Additional Contact Information

            Fax Numbers

            • (413) 247-3369
              Primary Fax

            Phone Numbers

            Email Addresses

            Customer Complaints

            0 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Customer Reviews

            3 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            John P

            05/05/2023

            I installed a Tempra 24 Plus. It has two 50-amp breakers, 6 AWG wire, 240v at water heater terminals, 3/4 copper pipe into and out of the heater, reset buttons are not tripped, temperature is set to 130 degrees F. The initial flow rate on the digital display when any single faucet is opened is 4.2 GPM but within seconds it drops to 1.6 GPM and remains there. To achieve a desired water temperature, I need to have the hot faucet fully open and just barely crack the cold faucet otherwise the outlet temperature at the faucet is cold. This is manageable when using a single sink or shower for temperature but the pressure is very low. The water temperature to the clothes washer is cold when set to the warm setting. All work was done by a licensed electrician and a licensed plumber. I have city water supply so the inlet pressure is stable. The low-pressure issue is only on the hot water side, cold water pressure is normal. The initial temperature setting was 130 F, I lowered it to 115 then 120 then back to 130. No change to hot water pressure. I opened the upstairs shower hot faucet only, GPM display again went from 4.2 to 1.6. Next I opened the hot faucet on the sink in the same upstairs bathroom. The GPM remained at 1.6 although the pressure dropped considerably at both the sink and shower. With both the sink and shower still open I opened the hot faucet in the utility sink in the basement next to the water heater, agin the pressure remained at 1.6 however the upstairs bathroom sink and tub flow literally reduced to a drip per second.I tried contracting technical support several times over several weeks and received zero support. Do not buy from this company.

            Local BBB

            BBB Serving Central and Western MA and Northeastern CT

            BBB Reports On

            BBB reports on known marketplace practices.

            BBB Business Profiles may not be reproduced for sales or promotional purposes.

            BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

            When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

            BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

            As a matter of policy, BBB does not endorse any product, service or business.