BBB Business Review

BBB Accredited Business since

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This company offers prepaid debit cards, as well as gift cards.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NetSpend Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for NetSpend Corporation include:

  • 2484 complaint(s) filed against business

Factors that raised the rating for NetSpend Corporation include:

  • Length of time business has been operating
  • Response to 2484 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

2484 complaints closed with BBB in last 3 years | 1065 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 245
Billing/Collection Issues 568
Delivery Issues 181
Guarantee/Warranty Issues 17
Problems with Product/Service 1473
Total Closed Complaints 2484

Customer Reviews Summary Read customer reviews

43 Customer Reviews on NetSpend Corporation
Customer Experience Total Customer Reviews
Positive Experience 4
Neutral Experience 1
Negative Experience 38
Total Customer Reviews 43

Additional Information

BBB file opened: June 13, 2002 Business started: 02/22/1999 Business started locally: 02/22/1999 Business incorporated: 01/01/1999 in TX
Type of Entity


Business Management
Mr. Chuck Harris, President Mr. Dan Henry, CEO Mr. Russ Metcalf, Vice President Customer Service Anh Vazquez, Executive Vice President Mr. Bill Campbell, Customer Advocate III Mr. Russ Metcalf, VP of Customer Servi
Contact Information
Customer Contact: Mr. Bill Campbell, Customer Advocate III
Principal: Mr. Chuck Harris, President
Principal: Mr. Dan Henry, CEO
Principal: Mr. Russ Metcalf, Vice President Customer Service
Principal: Anh Vazquez, Executive Vice President
Business Category

Prepaid Debit/Credit Cards

Alternate Business Names
ACE Elite Prepaid Card Advanced America Prepaid Card All-Access Student Prepaid Axcess Financial Prepaid Card Brink's Money Card Control Prepaid MasterCard National Cash Advance Prepaid Card NetSpend Premier Prepaid Visa and MasterCard NetSpend Prepaid Visa and MasterCard PayPal Prepaid Card PayPal Prepaid MasterCard Purpose Prepaid Visa Card Skylight Financial Skylight One Skylight Paycard Skylight Prepaid Visa

Customer Review Rating plus BBB Rating Summary

NetSpend Corporation has received 2.99 out of 5 stars based on 43 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview

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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.


BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.


What is BBB Advertising Review?

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.


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