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BBB Accredited Business since

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Description

This company offers prepaid debit cards, as well as gift cards.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NetSpend Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

Reason for Rating

BBB rating is based on 16 factors. Get the details about the factors considered.

Factors that raised the rating for NetSpend Corporation include:

  • Length of time business has been operating.
  • Complaint volume filed with BBB for business of this size.
  • Response to 2365 complaint(s) filed against business.
  • Resolution of complaint(s) filed against business.
  • BBB has sufficient background information on this business.


Customer Complaints Summary Read complaint details

2365 complaints closed with BBB in last 3 years | 1034 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 241
Billing/Collection Issues 549
Delivery Issues 167
Guarantee/Warranty Issues 15
Problems with Product/Service 1393
Total Closed Complaints 2365

Customer Reviews Summary Read customer reviews

11 Customer Reviews on NetSpend Corporation
Customer Experience Total Customer Reviews
Positive Experience 1
Neutral Experience 0
Negative Experience 10
Total Customer Reviews 11

Additional Information

top
BBB file opened: June 13, 2002 Business started: 02/22/1999 Business started locally: 02/22/1999 Business incorporated: 01/01/1999 in TX
Type of Entity

Corporation

Business Management
Mr. Chuck Harris, President Mr. Dan Henry, CEO Mr. Russ Metcalf, Vice President Customer Service Anh Vazquez, Executive Vice President Mr. Bill Campbell, Customer Advocate III Mr. Russ Metcalf, VP of Customer Servi
Contact Information
Principal: Mr. Chuck Harris, President
Principal: Mr. Dan Henry, CEO
Principal: Mr. Russ Metcalf, Vice President Customer Service
Principal: Anh Vazquez, Executive Vice President
Business Category

Prepaid Debit/Credit Cards

Alternate Business Names
ACE Elite Prepaid Card Advanced America Prepaid Card All-Access Student Prepaid Axcess Financial Prepaid Card Brink's Money Card Control Prepaid MasterCard National Cash Advance Prepaid Card NetSpend Premier Prepaid Visa and MasterCard NetSpend Prepaid Visa and MasterCard PayPal Prepaid Card PayPal Prepaid MasterCard Purpose Prepaid Visa Card Skylight Financial Skylight One Skylight Paycard Skylight Prepaid Visa

Customer Review Rating plus BBB Rating Summary

NetSpend Corporation has received 3.67 out of 5 stars based on 11 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview
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Types of Complaints Handled by BBB

BBB handles the following types of complaints between businesses and their customers so long as they are not, or have not been, litigated:

We do not handle workplace disputes, discrimination claims or claims about the quality of health or legal services.

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BBB Complaint Process

Your complaint will be forwarded to the business within two business days. The business will be asked to respond within 14 days, and if a response is not received, a second request will be made. You will be notified of the business's response when we receive it (or notified that we received no response). Complaints are usually closed within 30 business days.

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What is BBB Advertising Review?

BBB promotes truth in advertising by contacting advertisers whose claims conflict with the BBB Code of Advertising. These claims come to our attention from our internal review of advertising, consumer complaints and competitor challenges. BBB asks advertisers to prove their claims, change ads to make offers more clear to consumers, and remove misleading or deceptive statements.

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What government actions does BBB report on?

BBB reports on known significant government actions involving business' marketplace conduct.

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As a matter of policy, BBB does not endorse any product, service or business.

BBB Business Reviews are provided solely to assist you in exercising your own best judgment. Information in this BBB Business Review is believed reliable but not guaranteed as to accuracy.

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