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A BBB Accredited Business since
BBB has determined that NetSpend Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NetSpend Corporation include:
- Length of time business has been operating
- Response to 3107 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1945|
|Total Closed Complaints||3107|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||401|
Type of Entity
Business ManagementMr. Chuck Harris, President Ms. Lisa Henken, Vice President Customer Experience Mr. Roger Kidwell, Senior Vice President of Operations
Prepaid Debit/Credit Cards
Products & Services
NetSpend Corporation sells the following brand(s): ACE Elite Prepaid Card, Brink's Money Card, Brink's Prepaid MasterCard, Control Prepaid Debit MasterCard, Control Prepaid MasterCard, NetSpend Premier Prepaid Visa and MasterCard, NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa and MasterCard, NetSpend Prepaid Visa Debit Card, PayPal Prepaid Card, PayPal Prepaid MasterCard, Purpose Prepaid Visa Card, Skylight Financial, Skylight One, Skylight Paycard, Skylight Prepaid Visa, UMB ReCharge Visa Prepaid Card, Western Union NetSpend Prepaid MasterCard
NetSpend Corporation offers the following product(s): Control Prepaid Debit MasterCard, NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa Debit Card
Alternate Business NamesTotal System Services Inc
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview