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BBB Business Review

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BBB Accredited Business since

NetSpend Corporation

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Phone: (866) 387-7363 View Additional Phone Numbers PO Box 2136, Austin, TX 78768 http://www.netspend.com View Additional Web Addresses



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Description

This company offers prepaid debit cards, as well as gift cards.


BBB Accreditation

A BBB Accredited Business since

BBB has determined that NetSpend Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that lowered the rating for NetSpend Corporation include:

  • 2718 complaint(s) filed against business

Factors that raised the rating for NetSpend Corporation include:

  • Length of time business has been operating
  • Response to 2718 complaint(s) filed against business
  • Resolution of complaint(s) filed against business


Customer Complaints Summary Read complaint details

2718 complaints closed with BBB in last 3 years | 949 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 266
Billing/Collection Issues 630
Delivery Issues 205
Guarantee/Warranty Issues 23
Problems with Product/Service 1594
Total Closed Complaints 2718

Customer Reviews Summary Read customer reviews

86 Customer Reviews on NetSpend Corporation
Customer Experience Total Customer Reviews
Positive Experience 6
Neutral Experience 4
Negative Experience 76
Total Customer Reviews 86

Additional Information

BBB file opened: June 13, 2002 Business started: 02/22/1999 Business started locally: 02/22/1999 Business incorporated: 01/01/1999 in TX
Type of Entity

Corporation

Business Management
Mr. Chuck Harris, President Mr. Dan Henry, CEO Mr. Russ Metcalf, Vice President Customer Service Anh Vazquez, Executive Vice President Mr. Bill Campbell, Customer Advocate III Mr. Russ Metcalf, VP of Customer Servi
Contact Information
Customer Contact: Mr. Bill Campbell, Customer Advocate III
Principal: Mr. Chuck Harris, President
Principal: Mr. Dan Henry, CEO
Principal: Mr. Russ Metcalf, Vice President Customer Service
Principal: Anh Vazquez, Executive Vice President
Business Category

Prepaid Debit/Credit Cards

Alternate Business Names
ACE Elite Prepaid Card Advanced America Prepaid Card All-Access Student Prepaid Axcess Financial Prepaid Card Brink's Money Card Control Prepaid MasterCard National Cash Advance Prepaid Card NetSpend Premier Prepaid Visa and MasterCard NetSpend Prepaid Visa and MasterCard PayPal Prepaid Card PayPal Prepaid MasterCard Purpose Prepaid Visa Card Skylight Financial Skylight One Skylight Paycard Skylight Prepaid Visa

Customer Review Rating plus BBB Rating Summary

NetSpend Corporation has received 3.32 out of 5 stars based on 86 Customer Reviews and a BBB Rating of B.

BBB Customer Review Rating plus BBB Rating Overview
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BBB Customer Review Rating plus BBB Rating Overview


BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.
Details

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.