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BBB Business Review

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BBB Accredited Business since

NetSpend Corporation

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Phone: (866) 387-7363 View Additional Phone Numbers PO Box 2136, Austin, TX 78768 View Additional Email Addresses View Additional Web Addresses

BBB Business Reviews may not be reproduced for sales or promotional purposes.

BBB Accreditation

A BBB Accredited Business since

BBB has determined that NetSpend Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.

BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.

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Reason for Rating

BBB rating is based on 13 factors. Get the details about the factors considered.

Factors that raised the rating for NetSpend Corporation include:

  • Length of time business has been operating
  • Response to 3107 complaint(s) filed against business
  • Resolution of complaint(s) filed against business

Customer Complaints Summary Read complaint details

3107 complaints closed with BBB in last 3 years | 1198 closed in last 12 months
Complaint Type Total Closed Complaints
Advertising/Sales Issues 239
Billing/Collection Issues 710
Delivery Issues 189
Guarantee/Warranty Issues 24
Problems with Product/Service 1945
Total Closed Complaints 3107

Customer Reviews Summary Read customer reviews

401 Customer Reviews on NetSpend Corporation
Customer Experience Total Customer Reviews
Positive Experience 91
Neutral Experience 14
Negative Experience 296
Total Customer Reviews 401

Additional Information

BBB file opened: June 13, 2002 Business started: 02/22/1999 in TX Business started locally: 02/22/1999 Business incorporated 01/01/1999 in TX
Type of Entity


Business Management
Mr. Chuck Harris, President Ms. Lisa Henken, Vice President Customer Experience Mr. Roger Kidwell, Senior Vice President of Operations
Contact Information
Principal: Mr. Chuck Harris, President
Business Category

Prepaid Debit/Credit Cards

Products & Services

NetSpend Corporation sells the following brand(s): ACE Elite Prepaid Card, Brink's Money Card, Brink's Prepaid MasterCard, Control Prepaid Debit MasterCard, Control Prepaid MasterCard, NetSpend Premier Prepaid Visa and MasterCard, NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa and MasterCard, NetSpend Prepaid Visa Debit Card, PayPal Prepaid Card, PayPal Prepaid MasterCard, Purpose Prepaid Visa Card, Skylight Financial, Skylight One, Skylight Paycard, Skylight Prepaid Visa, UMB ReCharge Visa Prepaid Card, Western Union NetSpend Prepaid MasterCard

NetSpend Corporation offers the following product(s): Control Prepaid Debit MasterCard, NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa Debit Card

Alternate Business Names
Total System Services Inc

Customer Review Rating plus BBB Rating Summary

NetSpend Corporation has received 3.77 out of 5 stars based on 401 Customer Reviews and a BBB Rating of A.

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Review Rating plus BBB Rating Overview

BBB Customer Reviews Rating represents the customers opinions of the business. The Customer Review Rating is based on the number of positive, neutral and negative customer reviews posted that are calculated to produce a score.

Customer Review Experience Value
Positive Review 5 points per review
Neutral Review 3 points per review
Negative Review 1 point per review

BBB letter grades represent the BBB's opinion of the business. The BBB grade is based on BBB file information about the business. In some cases, a business' grade may be lowered if the BBB does not have sufficient information about the business despite BBB requests for that information from the business.

BBB Letter Grade Scale

BBB Rating Value
A+ 5
A 4.66
A- 4.33
B+ 4
B 3.66
B- 3.33
C+ 3
C 2.66
C- 2.33
D+ 2
D 1.66
D- 1.33
F 1
NR -----
Star Rating scale

  Average Score
5 stars 5.00
4.5 stars 4.50-4.99
4 stars 4.00-4.49
3.5 stars 3.50-3.99
3 stars 3.00-3.49
2.5 stars 2.50-2.99
2 stars 2.00-2.49
1.5 stars 1.50-1.99
1 star 0-1.49

BBB Customer Review Rating plus BBB Rating is not a guarantee of a business' reliability or performance, and BBB recommends that consumers consider a business' BBB Rating and Customer Review Rating in addition to all other available information about the business. If the BBB Rating is NR then only Customer Reviews are used for the Star Rating.