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Reloadable prepaid cards and related financial services
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A BBB Accredited Business since
BBB has determined that NetSpend Corporation meets BBB accreditation standards, which include a commitment to make a good faith effort to resolve any consumer complaints. BBB Accredited Businesses pay a fee for accreditation review/monitoring and for support of BBB services to the public.
BBB accreditation does not mean that the business' products or services have been evaluated or endorsed by BBB, or that BBB has made a determination as to the business' product quality or competency in performing services.
Reason for Rating
BBB rating is based on 13 factors. Get the details about the factors considered.
Factors that raised the rating for NetSpend Corporation include:
- Length of time business has been operating
- Complaint volume filed with BBB for business of this size
- Response to 3085 complaint(s) filed against business
- Resolution of complaint(s) filed against business
Customer Complaints Summary Read complaint details
|Complaint Type||Total Closed Complaints|
|Problems with Product/Service||1816|
|Total Closed Complaints||3085|
Customer Reviews Summary Read customer reviews
|Customer Experience||Total Customer Reviews|
|Total Customer Reviews||257|
Type of Entity
Business ManagementMr. Chuck Harris, President Anh Vazquez, Executive Vice President Ms. Lisa Henken, Vice President of Customer Experience Mr. Roger Kidwell, Senior Vice President of Operations Mr. Russ Metcalf, Vice President Customer Service
Prepaid Debit/Credit Cards
Products & Services
NetSpend Corporation sells the following brand(s): Control Prepaid Debit MasterCard, NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa Debit Card
NetSpend Corporation offers the following product(s): Control Prepaid Debit MasterCard, NetSpend Prepaid Debit MasterCard, NetSpend Prepaid Visa Debit Card
Alternate Business NamesACE Elite Prepaid Card Advanced America Prepaid Card All-Access Student Prepaid Axcess Financial Prepaid Card Brink's Money Card Control Prepaid MasterCard National Cash Advance Prepaid Card NetSpend Premier Prepaid Visa and MasterCard NetSpend Prepaid Visa and MasterCard PayPal Prepaid Card PayPal Prepaid MasterCard Purpose Prepaid Visa Card Skylight Financial Skylight One Skylight Paycard Skylight Prepaid Visa
Customer Review Rating plus BBB Rating Summary
BBB Customer Review Rating plus BBB Rating Overview